Melissa Rodriguez Pico
Naples,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Millennium Physician Group
06.2022 - Current
- Schedule patient appointments , claims , check insurances , and answer the phone and patients
Popeyes manager
Popeye's Restaurants
09.2020 - 12.2021
- Was also manager in Texas for Popeyes for 2 and a half years
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
cashier/ claim associate
Walamrt neighborhood market
11.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Education
12 grade - N/a
Sharpstown High School
Houston, TX06.2020
Skills
- Medical Scheduling
- Insurance Verification
- Medical Billing
- Medical Office Experience
- Patient Care
- HIPAA
- Customer service
- Spanish
- Bilingual
- Cash handling
- Front desk
- Supervising experience
- Organizational skills
- Communication skills
- Phone etiquette
- Data entry
- Microsoft Word
- Financial services
- Attention to detail
- Listening skills
- Telephone etiquette
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- File organization
- Work prioritization
- Multi-line telephone systems
- Call routing
- Call forwarding
- Office supplies inventory management
- Email correspondence
- Appointment confirmation
- Office supplies ordering
Certification
- Life & Health Insurance License
- Certified Professional Coder
- Certified Coding Specialist
- RHIT
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Millennium Physician Group
06.2022 - Current
cashier/ claim associate
Walamrt neighborhood market
11.2020 - 09.2021
Popeyes manager
Popeye's Restaurants
09.2020 - 12.2021
- Life & Health Insurance License
- Certified Professional Coder
- Certified Coding Specialist
- RHIT
12 grade - N/a
Sharpstown High School
Similar Profiles
Patricia KellumPatricia Kellum
Front Desk at Millennium Physician GroupFront Desk at Millennium Physician Group
Lacey JohnsonLacey Johnson
Medical Assistant at Millennium Physician GroupMedical Assistant at Millennium Physician Group
Donna BallettaDonna Balletta
Pathology Lab Technical Lead, HT at Millennium Physician GroupPathology Lab Technical Lead, HT at Millennium Physician Group