Melissa Rodriguez

A Home Health Aid who helps patients with basic medical tasks, such as wound care, driving to appointments, and assists with everyday tasks that patients may find difficult, such as taking a bath or feeding themselves.

• Assisted disabled clients to support independence and well-being.
• Provided mobility assistance such as walking and regular exercising.
• Provided transportation and appointments management.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Communicated regularly with clients' families to provide updates on health and wellbeing.
• Transported clients for medical and personal outings.
• Monitored changes in clients' conditions to report concerns to supervisor.
• Assisted with end-of-life care.
• Medication reminders.

A patient care coordinator helping manage a patient's healthcare and treatment needs.

• Obtain prior authorizations for patients referrals.
• Pre-screen patients for future radiology needs.
• Coordinate patients appointments alongside with case managers, adjusters, and doctors offices.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Provided excellent customer service to patients and medical staff.
• Answered incoming calls, scheduled appointments and filed medical records.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Followed document protocols to safeguard confidentiality of patient records.
• Responded to inquiries by directing calls to appropriate personnel.
• Resolved customer complaints using established follow-up procedures.

Trained to construct accurate Spanish interpretation during medical doctor appointments and procedures. Spanish medical interpreter facilitating spoken communication between patients and healthcare providers so that both parties can understand each other fully.

• Followed ethical codes to protect confidentiality of patient medical information.
• Streamlined patient and provider interaction by providing channel of effective communication.
• Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.

A medical assistant who supports the work of physicians, nurse practitioners, physician assistants, nurses and other health professionals.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Taught patients about medications, procedures, and care plan instructions.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Measured patient pulse oximetry.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collected and documented patient medical information such as blood pressure and weight.
• Completed EKGs and other tests based on patient presentation in office.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Measured patient spirometry.
• Implemented care and efficiency improvements to support and enhance office operations.
• Oriented and trained new staff on proper procedures and policies.

Pediatric medical assistant working with physicians, nurses and other health professionals.

• Oriented and trained new staff on proper procedures and policies.
• Administered vaccines.
• Administered medications and nebulizer treatments.
• Performed triage, physicals, and sick visits.
• Measured patient spirometry.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Measured patient pulse oximetry.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Collected and documented patient medical information such as blood pressure and weight.
• Implemented care and efficiency improvements to support and enhance office operations.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Prepared lab specimens for diagnostic evaluation.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Ordered medical supply's, medications and vaccines.
• Schedule and assist state walkthrough/ inspections.
• Backup department supervisor.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Taught patients about medications, procedures, and care plan instructions.

A medical assistant who supported the work of the physician and nurses in the clinic.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Check patients in, check patients out, collected payments, and scheduled appointments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collected and documented patient medical information such as blood pressure and weight.

Assisted in preparing lessons plans/ curriculum and teaching the classes. Provided support to the teacher to ensure a safe and stimulating educational enviroment.

• Supported classroom activities, tutoring, and reviewing work.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
• Supported classroom maintenance and upkeep, organizing books, and materials.
• Facilitated activities in small groups to reinforce concepts taught by class teacher.
• Maintained safety and security by overseeing students in recess environments.
• Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
• Copied, organized and distributed classroom assignments or other paperwork.
• Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.

Moving patients to different areas of the hospital, such as operating rooms, treatment areas, and special service departments. Transporting supplies, laboratory specimens, and equipment to designated areas of the medical facility.

• Provided support and companionship to patients in need of assistance.
• Complied with HIPAA standards to confidentially maintain patient medical information.
• Reported patient requests, concerns, and other observations to staff.
• Supported hospital staff by changing bedding and assisting with meals.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Transported patients between rooms and appointments or testing locations.