Melissa Rodriguez
Houston,Tx
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Home Depot. Skilled in hospitality service expertise and time management, I excel in environments requiring strong multitasking and active listening. Achieved notable sales goals by leveraging problem-solving skills and a customer-centric approach.
Overview
5
5
years of professional experience
Work History
Licensed Cosmetologist
Mel's Doll house
Houston, TX
11.2020 - 01.2025
- Maintain a clean and safe work environment, adhering to state board regulations, and industry standards.
- Conduct consultations to understand clients' needs and preferences, providing personalized recommendations.
- Manage appointment schedules, book appointments, and handle cancellations.
- Develop strong relationships with clients, listening to their concerns, and providing excellent customer service.
- Manage time efficiently, ensuring timely completion of services, and minimizing wait times.
- Be flexible and adaptable, accommodating clients' changing needs and preferences.
Customer Service Cashier
Home Depot
02.2023 - 03.2024
- Provided excellent customer service by helping customers locate items they were looking for.
- Operated cash registers to process payments for goods and services.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Surpassed sales goals through implementation of successful marketing strategies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Joe’vs
01.2022 - 12.2022
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Accepted cash and credit card payments, issued receipts and provided change
Cashier
Melrose
09.2021 - 12.2021
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Accepted cash and credit card payments, issued receipts and provided change
Wing Expert
Wingstop
12.2020 - 07.2021
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock
- Drove team success by completing assigned task quickly and accurately
Waitress
Sonic
05.2020 - 11.2020
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Greeted customers, answered questions and recommended specials and desserts to increase profits
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Maintained accuracy while handling payments, giving change and printing receipts to customers
Education
Associate of Applied Science -
Houston Training School
Houston, TX06-2023
High School Diploma -
North Shore Senior High
Houston, TX07-2022
Skills
- Problem-solving skills
- Project planning
- Time management
- Strong multitasking
- Hospitality service expertise
- Active listening
- Decision-making
- Complex Problem-solving
Awards
- A and B honor roll
- Perfect attendance
- Fluent in English and Spanish
- Food handlers Certification
Languages
- English
- Spanish
Timeline
Customer Service Cashier
Home Depot
02.2023 - 03.2024
Cashier
Joe’vs
01.2022 - 12.2022
Cashier
Melrose
09.2021 - 12.2021
Wing Expert
Wingstop
12.2020 - 07.2021
Licensed Cosmetologist
Mel's Doll house
11.2020 - 01.2025
Waitress
Sonic
05.2020 - 11.2020
Associate of Applied Science -
Houston Training School
High School Diploma -
North Shore Senior High
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