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Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Bilingual: English/Spanish. Ability to translate accurately and effectively from English into Spanish and vice versa. Strong organizational skills and demonstrated ability to work independently and manage multiple project priorities. Strong analytical and problem-solving skills, close attention to detail, excellent command of both languages, and outstanding writing skills. Computer literate: MS Word, Word Perfect, PowerPoint, Outlook, Excel. Superb capacity to communicate effectively with individuals from a wide range of cultures. Active listening/verbal and written communication skills. Ability to multitask between systems while communicating with the customer and documenting the account within the appropriate database. Ability to handle escalated calls to resolve issues with professionalism and patience. Ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgment. Able to type 40-45 WPM. WORK EXPERIENCE: Offering over 19 years of experience in the Healthcare Industry, both in English & Spanish, back and front office. Insurance Verifier -Provider/Patient Services Advocate. Ability to work effectively in a fast-paced environment with a positive, energetic team player; values highly complex organizations. Prior insurance experience: Medicaid/Medicare among other Insurance Plans. Ability to work effectively in a fast-paced environment with a positive, energetic team player; values highly complex organizations. Prior insurance experience: Medicaid/Medicare among other Insurance Plans. Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers, and customers. Strong interpersonal skills. Interested in working with people, with a strong desire to resolve problems. Able to work under pressure. Strong attention to detail. Able to notate customer issues accurately during the call in the provided format.


  Bilingual: English/Spanish. Ability to translate accurately and effectively from English into Spanish and vice versa. Strong organizational skills and demonstrated ability to work independently and manage multiple project priorities.
  WORK EXPERIENCE: Offering over 23 years of experience in the Healthcare Industry, both in English & Spanish, back and front office. Insurance Verifier -Provider/Patient Services Advocate. Prior insurance experience: Medicaid/Medicare, among other Insurance Plans.
  Over 3 years of experience with small business owners who receive access to over 30 traditional bank loans, financing specialized equipment leases/financing or loans across a large network of commercial and online financial institutions. Financial services for small business loans and equipment finance contracts, with the ability to work effectively in a fast-paced environment as a positive, energetic team player.
  Strong attention to detail. Able to notate customer issues accurately during the call in the provided format with excellent command of both languages. Customer service professional with a consistent record of delivering high-quality support and resolving customer concerns promptly.
  Computer literate: MS Word; able to type 40-45 WPM. PowerPoint, Outlook, Excel. Superb capacity to communicate effectively with individuals from a wide range of cultures. Active listening/verbal and written communication skills. Ability to multitask between systems while communicating with the customer and documenting the account within the appropriate database.
  Ability to handle escalated calls to resolve issues with professionalism and patience. Ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgment.

Customer service specialist with a strong focus on team collaboration and achieving results. Demonstrated ability to handle diverse customer inquiries, resolve issues efficiently, and adapt to changing needs. Skilled in communication, problem-solving, and maintaining positive customer relations. Reliable team player who consistently delivers high-quality service.

Committed and hardworking as a cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Melissa Rodriguez

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Tier2 Customer Service Representative

Pipefitter Helper

Fire Watch/ Holewatch

Painter's Helper

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Pipefitter

Graduate/Diploma - undefined

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Tier2 Customer Service Representative

Pipefitter Helper

Fire Watch/ Holewatch

Painter's Helper

Graduate/Diploma - undefined

Pipefitter

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