Melissa Rodriguez
Nederland
Summary
Detail-oriented medical office assistant skilled in patient scheduling and customer service. Proven ability to manage multiple tasks and maintain accurate records to enhance patient experiences.
Overview
4
4
years of professional experience
Work History
Medical Office Staff Asst
Baptist Hospital of Southeast Texas
Beaumont
09.2022 - Current
- Greeted patients upon arrival and checked them in for appointments.
- Coordinated phone calls, scheduling, and patient inquiries to enhance office workflow.
- Processed patient information and maintained accurate medical records.
- Verified insurance details and collected co-payments to ensure accurate billing and patient service.
- Contacted patients to confirm appointments and gather necessary information for streamlined check-in.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Translated medical documents between English and Spanish accurately.
- Assisted with the interpretation of verbal communication between doctors and patients.
- Assisted healthcare workers by translating telephone conversations with patients and family members.
- Entered insurance, demographics and health history into patient database.
- Performed data entry tasks related to billing and collections procedures.
Education
High School Diploma -
Nederland High School
Nederland 05-2020
Skills
- Patient scheduling
- Patient interaction
- Data entry
- Recordkeeping
- Time management
- Computer skills
- Multitasking
- Team collaboration
- Attention to detail
- Customer service
- Bilingual communication
Languages
English
Professional
Spanish
Professional
Timeline
Medical Office Staff Asst
Baptist Hospital of Southeast Texas
09.2022 - Current
High School Diploma -
Nederland High School