Melissa Rose
KY
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Demonstrated expertise in team leadership and development.
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Sales Manager
AT&T Mobility
, KY
05.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Maintained and updated customer service database.
- Helped streamline repair processes and update procedures for support action consistency.
- Resolved technical support inquiries per day.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Submitted service tickets for equipment maintenance requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Activated accounts for clients interested in new services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Created a culture of collaboration among team members by encouraging open communication and problem solving techniques.
- Conducted market research and reported on competitors.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Technical Customer Service Representative
AT&T
Ashland, KY , KY
05.2019 - 08.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Used internal software to process reservations, check-ins and check-outs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Transcribed phone messages and relayed to appropriate personnel.
- Prepared weekly employee work schedules for team members.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
GED -
West Carter High
Human Resources Professionals - Human Resources Management
IAP Career College
Skills
- Leadership
- Training
- Motor skills
- Communication Skills
- Hiper technology lead
- Technical sales
- Sales Coaching
- Team motivation
- CRM proficiency
- Sales Presentations
- Target setting
- Influencing skills
- Sales team training
- Strategic Planning
- Proposal Development
- Staff Management
- Sales Reporting
- Revenue Forecasting
- Sales Tracking
- Sales Planning
- Order Management
- Performance Management
- Service-driven sales
- Analytical problem solver
- Sales process
- Sales operations
- Excellent communication skills
- Sales strategy development
- CRM Software
- Verbal and written communication
- Relationship Building
- Team Oversight
- Persuasive Negotiations
- Continuous improvements
- Sales engagement techniques
- Goal Setting
- Multidisciplinary team leadership
- Sales expertise
- Sales training
- Product promotions
- Problem-solving skills
- Multi-tasking strength
- Shipment processing
- Excellent people skills
- Relationship building
- Client Service
- Professional demeanor
- Merchandising understanding
- Exceptional customer service
- Product and service sales
- Coaching
Certification
Management Development Program
Human Resource Professionals
80 Hours of Job skills Training/customer Communications Through Adult Learning Center
Accomplishments
Top 3% in company winning Summit 2021
Timeline
Team Sales Manager
AT&T Mobility
05.2022 - Current
Technical Customer Service Representative
AT&T
05.2019 - 08.2022
GED -
West Carter High
Human Resources Professionals - Human Resources Management
IAP Career College