Melissa Russell
Account/Client Manager
Indian Rocks Beach,FL
Summary
Proven Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Member Account Manager
Arrivia
09.2019 - 08.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Account Manager
GSA Contracting
02.2012 - 04.2017
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
Education
Bachelor of Science - Marketing/Business
Atlantic Christian College
Wilson, NC05.1995
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relationship Management
- Team Training
- Project Management
- Marketing
- CRM Software
- Lead Development
- Lead prospecting
Timeline
Member Account Manager
Arrivia
09.2019 - 08.2023
Account Manager
GSA Contracting
02.2012 - 04.2017
Bachelor of Science - Marketing/Business
Atlantic Christian College
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