Melissa Sacco
Vallejo,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Self Employed Web
Vallejo, CA
01.2022 - 01.2024
- Obtained scanned records and uploaded into company databases.
- Maintained database by entering new and updated customer and account information.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Verified outdated data and implemented necessary changes to records.
- Input new data to test customer and account system changes and upgrades.
- Prepared summaries of daily work completed for review by supervisors.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Translated written documentation and notes into emails and other types of correspondence.
- Reviewed existing information for accuracy and made necessary corrections.
- Created spreadsheets to track data entries.
Assurance Wireless Rep
Edwin Hetherton
Fair Oaks, CA
04.2019 - 01.2022
- Maintained database by entering new and updated customer and account information.
- Described merchandise and explained use, operation and care.
- Participated in community events to promote wireless products and services.
- Handled incoming calls from customers related to order status, product availability.
- Computed purchases and received and processed cash or credit payment.
- Tracked orders through delivery process ensuring timely arrival of goods.
- Interacted with vendors for ordering supplies and equipment needed in the store.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted in the development of marketing campaigns for promotions or new products and services.
- Prepared merchandise for purchase or rental.
- Provided training and support to new employees in the sales department.
- Ticketed, arranged and displayed merchandise to promote sales.
- Demonstrated knowledge of wireless products and services to customers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed relationships with customers to ensure customer satisfaction and loyalty.
Education
Associate of Science - Animal Science
Santa Rosa Junior College
Santa Rosa, CA05-1994
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA05-1989
Skills
- Organization
- Customer Relations
- Calm Under Pressure
- Active Listening
- Critical Thinking
- Friendly, Positive Attitude
- Flexible and Adaptable
- Relationship Building
- Customer Service
- Analytical and Critical Thinking
Timeline
Data Entry Clerk
Self Employed Web
01.2022 - 01.2024
Assurance Wireless Rep
Edwin Hetherton
04.2019 - 01.2022
Associate of Science - Animal Science
Santa Rosa Junior College
High School Diploma -
Rancho Cotate High School