Romania McDonald
Pompano Beach
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Detail-oriented and dependable professional with strong communication, time management, and problem-solving skills. Proven ability to thrive in fast-paced virtual environments, manage multiple priorities, and deliver high-quality work with minimal supervision. Tech-savvy and self-motivated, ready to contribute value to a remote-first team.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Data Entry Clerk
Everisepc
Sunrise
05.2024 - 06.2025
- Organized files according to established procedures for easy retrieval later on.
- Compiled reports based on gathered information.
- Scanned documents into appropriate databases for storage purposes.
- Verified accuracy and completeness of data entry into the database system.
Virtual Assistant
Teleperformance
Pompano Beach
03.2023 - 04.2024
- Proofread documents for accuracy prior to final submission to clients.
- Handled confidential information with discretion.
- Provided technical support to customers with software installation or troubleshooting issues.
- Analyzed customer feedback surveys to identify areas needing improvement in service delivery.
- Managed customer inquiries through email and telephone communication.
- Transcribed audio recordings into written format according to specified guidelines.
Customer Service Representative
Connextionpoint
Sunrise
01.2022 - 12.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Dillard High
Fort Lauderdale, FLSkills
- Data entry
- Database management
- File organization
- Report compilation
- Customer service
- Time management
- Problem solving
- Microsoft Excel certified
- Feedback analysis
- Communication skills
- Attention to detail
- Relationship building
- Task prioritization
- Zoom Operation
- Active listening
- Problem resolution
- Organization
- Multitasking
- Microsoft Word
Timeline
Data Entry Clerk
Everisepc
05.2024 - 06.2025
Virtual Assistant
Teleperformance
03.2023 - 04.2024
Customer Service Representative
Connextionpoint
01.2022 - 12.2022
Dillard High