Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Saenz

Fontana,CA

Summary

Proven track record of developing leadership skills. Managed the website as the main editor and served as head receptionist at MyBrows Studio and Academy, working closely with their business owner. Demonstrated strong teamwork and unity-building abilities during my time at Jollibee. Recognized as Jollibee’s Employee of the Month for my punctuality and efficient order processing. Gained valuable customer service skills at Ralphs and TGI Fridays, emphasizing the importance of prioritizing customer satisfaction and finding innovative solutions to meet their needs.

Overview

4
4
years of professional experience

Work History

Server

TGI Fridays
12.2023 - 10.2024
  • Greet and converse with customers to create a welcoming atmosphere.
  • Ensured accuracy in order taking through clear customer communication.
  • Increased sales by promoting store items, deals, and specials.
  • Ensured timely and accurate food service.

Pickup Clerk

Ralphs
01.2023 - 05.2024
  • Prepared orders according to scheduled pickup times.
  • Ensure precise order picking and communicate item unavailability to customers.
  • Assist customers at car by putting groceries away and assisting with checkout process
  • Resolved customer inquiries via pickup department system and regarding grocery orders.

Crew Member

Jollibee
09.2021 - 12.2022
  • Enhanced customer experience by fostering meaningful connections.
  • Assembled food orders efficiently while prioritizing safety and speed.
  • Leveraged point-of-sale information to propose items, boosting customer engagement and sales figures.
  • Create a safe dining space by cleaning continuously.
  • Collaborated effectively to ensure timely and high-quality order fulfillment.

Assistant/ Receptionist

MyBrows Studio & Academy
01.2021 - 10.2021
  • Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
  • Increased client retention by providing exceptional customer service during check-in and check-out processes.
  • Maintained an organized company website, ensuring easy access to important information for clients.

Education

English Literature

Chaffey College
Rancho Cucamonga, Ca

Skills

  • Team Collaboration
  • Creative Problem Solving
  • Work Independently
  • Situational Adaptability
  • Foster Customer Connections

References

  • Kimberly George, English Professor, Chaffey College, Kimberly.George@chaffey.edu
  • Ryan Lee, Jollibee Supervisor, (909) 730-8123
  • Annie Ta, Business Owner, MyBrows Studio & Academy, (626) 807-5304

Timeline

Server

TGI Fridays
12.2023 - 10.2024

Pickup Clerk

Ralphs
01.2023 - 05.2024

Crew Member

Jollibee
09.2021 - 12.2022

Assistant/ Receptionist

MyBrows Studio & Academy
01.2021 - 10.2021

English Literature

Chaffey College

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Melissa Saenz