Melissa Saint Juste
Brooklyn,NY
Summary
Accomplished Talent Manager with a proven track record in enhancing leadership skills and boosting employee engagement through effective coaching and performance development. Expert in strategic planning and problem-solving, significantly improving performance metrics. Skilled in fostering team building and implementing data-driven decisions for organizational growth.
Overview
12
12
years of professional experience
Work History
Learning and Development Manager
Kate Spade
03.2023 - Current
- Created customized leadership development programs, resulting in improved management skills across the organization.
- Aligned organizational goals with individual performance objectives through effective coaching and feedback sessions.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Boosted employee engagement levels by creating an inclusive learning environment that encouraged open dialogue and knowledge sharing, resulting in a 10% increase in employee satisfaction and engagement.
Assistant Store Manager of Lingerie
Victoria Secret
06.2019 - 03.2023
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyzed sales data to identify trends and make informed decisions for improving overall store performance.
- Increased employee retention, training staff in effective customer service techniques and product knowledge, resulting in a reduction in turnover rate of 20%.
Store Manager
White House Black Market
06.2015 - 06.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives, increasing new footstep acquisition +10 to 20% annually.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
American Eagle Factory
02.2013 - 06.2015
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices, maintaining consistent shrink results of below 3%.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
Bachelor of Arts - Human Relations
CUNY School of Professional Studies
New York, NY12-2024
Skills
- Coaching and Mentoring
- New Employee Training
- Problem-solving abilities
- Adult Learning Principles
- Employee Onboarding
- Data Entry
- Decision-Making
- Effective Communication
- Leadership training
- Team building
- Strategic Planning
- Employee Relations
Timeline
Learning and Development Manager
Kate Spade
03.2023 - Current
Assistant Store Manager of Lingerie
Victoria Secret
06.2019 - 03.2023
Store Manager
White House Black Market
06.2015 - 06.2019
Store Manager
American Eagle Factory
02.2013 - 06.2015
Bachelor of Arts - Human Relations
CUNY School of Professional Studies
Similar Profiles
Kiersten DurkeeKiersten Durkee
Assistant Store Manager at Kate SpadeAssistant Store Manager at Kate Spade
Amanda AndradeAmanda Andrade
Sales Associate at Kate Spade New YorkSales Associate at Kate Spade New York
Samantha SherrinSamantha Sherrin
Sales Associate & Stylist at Kate Spade MadisonSales Associate & Stylist at Kate Spade Madison
Bahishta AhmadiBahishta Ahmadi
Sales Associate at Kate SpadeSales Associate at Kate Spade
Roberto J. De LunaRoberto J. De Luna
Creative Director at Noah Fecks StudioCreative Director at Noah Fecks Studio