Melissa Saksa
Shelton,CT
Summary
Proven Telecom Pricing Specialist with a track record of fostering long-term client relationships and enhancing customer satisfaction at Telarus. Excelled in pricing software and Microsoft Office, coupled with exceptional teamwork and communication skills. Increased efficiency and accuracy in pricing processes, achieving significant client base expansion through strategic pricing solutions and dedicated customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Telecom Pricing Specialist
Telarus
Sandy, Utah
03.2018 - 07.2024
- Developed customized pricing solutions to meet unique client needs, fostering long-term business relationships.
- Achieved increased customer satisfaction by implementing strategic pricing solutions for complex projects.
- Provided training and support to junior team members, ensuring they were equipped with the necessary skills and knowledge to succeed in their roles as pricing specialists.
- Assisted in negotiating contracts with key clients, securing favorable terms that supported company objectives and revenue goals.
- Evaluated competitor prices and offerings, identifying opportunities for differentiation and value creation.
- Streamlined pricing processes to improve efficiency and ensure accuracy of all financial data.
- Participated in industry events and conferences to stay informed on latest trends affecting product or service prices within our sector.
- Established and managed relationships with external data providers and research vendors.
- Maintained extensive knowledge of current market trends and competitor offerings to stay ahead in the game.
- Streamlined sales processes for improved efficiency, reducing time spent on administrative tasks.
- Enhanced team performance by sharing best practices, conducting training sessions, and mentoring junior agents.
- Managed a diverse portfolio of clients, ensuring personalized attention to their unique needs and requirements.
- Boosted client satisfaction by providing exceptional customer service and timely followups.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
Cable Manager
Intelisys
Southbury, CT
09.2015 - 03.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed strong client relationships through consistent follow-ups and excellent customer service.
- Resolved customer complaints promptly by addressing concerns directly or escalating issues as necessary.
- Coordinated installation schedules with technicians, ensuring timely service delivery and minimal disruption for clients.
- Increased sales by actively promoting cable and broadband services to potential customers.
- Maintained up-to-date knowledge of products and services to effectively communicate benefits to customers.
- Managed a diverse portfolio of accounts while maintaining detailed documentation on current deals and prospective clients.
- Participated in regular training sessions to continuously improve product knowledge and sales skills.
- Prepared pricing agreements and contracts to close sales.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Serviced existing accounts on regular basis to maximize revenue.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Connected customers with services based on individual needs and vendor capabilities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Assistant to Cabinet Designer
New Perspective Cabinetry and Design
Westport, CT
07.2013 - 09.2015
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
High School Diploma -
Emmett O'Brien Technical High School
Ansonia, CTSkills
- Pricing software proficiency
- Sales Support
- Client management
- Microsoft Excel proficiency
- Pricing research
- Product pricing
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
Certification
- Licensed Hairdresser
Timeline
Telecom Pricing Specialist
Telarus
03.2018 - 07.2024
Cable Manager
Intelisys
09.2015 - 03.2018
Assistant to Cabinet Designer
New Perspective Cabinetry and Design
07.2013 - 09.2015
High School Diploma -
Emmett O'Brien Technical High School