Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

MELISSA SALAZAR

ALBUQUERQUE

Summary

Efficient cashier with experience in fast-paced retail and administrative environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at bilingual customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer and employer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PART-TIME RECEPTIONIST

RELIABLE CHEVROLET NM
ALBUQUERQUE
12.2023 - Current
  • Served visitors by greeting, welcoming, and directing them to the appropriate personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Provided administrative support to staff members, including filing documents and scanning or copying documents when necessary.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Organized transportation for customers.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled appointments for clients, customers, and other visitors.

PROPANE TECHNICIAN

BFS PROPANE
ALBUQUERQUE
10.2022 - 11.2023
  • Loaded and unloaded propane tanks from trucks and trailers.
  • Organized the storage area to ensure easy access to supplies and products.
  • Operated hand tools such as wrenches, hammers, saws, drills.
  • Maintained cleanliness of work areas including the yard area.
  • Adhered to company policies regarding proper waste disposal procedures.
  • Ensured safe handling of hazardous materials in accordance with regulations.
  • Weighed empty cylinders before filling them with propane gas.
  • Delivered filled cylinders via truck or trailer to residential sites in a timely fashion.
  • Assisted customers with loading their propane tanks into vehicles.
  • Inspected tanks for leaks, rust, or other signs of damage.
  • Maintained records of daily deliveries and inventory levels.
  • Provided customer service by answering questions about product availability and pricing.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

BENEFITS MANAGER

Cardea Group
ALBUQUERQUE
04.2021 - 10.2022
  • Developed and administered employee benefit programs, including health, dental, vision and life insurance.
  • Educated clients on the importance of life insurance and financial planning.
  • Ensured compliance with all applicable laws governing the sale of life insurance products.
  • Processed applications for life insurance policies in a timely manner.
  • Assisted customers with filing paperwork and completing applications for life insurance coverage.
  • Maintained records of employee benefits, including health insurance, life insurance, disability plans, vacation time and sick leave.
  • Participated in sales meetings, training sessions, and other events related to life insurance products.
  • Assisted with the enrollment of new employees into health insurance plans.

Independent Life Insurance Agent

SELF EMPLOYED AGENT
ALBUQUERQUE
01.2021 - 04.2021
  • Analyzed financial data such as income statements and tax returns to determine risk factors for clients' portfolios.
  • Maintained knowledge of industry trends, regulations and best practices in order to provide accurate advice.
  • Assisted clients in completing applications and other paperwork related to policy purchases or changes.
  • Prepared presentations that highlighted the advantages of investing in life insurance plans.
  • Advised clients on how they can maximize returns from their investments in life insurance policies.
  • Cultivated relationships with existing customers through follow-up calls or emails.
  • Attended conferences, seminars, networking events and webinars to build relationships with potential customers.
  • Created customer profiles and analyzed their needs to recommend appropriate life insurance products.
  • Coordinated with underwriters and actuaries to ensure timely processing of applications.

RETAIL SALES ASSOCIATE

Hobby Lobby Inc
ALBUQUERQUE
11.2019 - 01.2021
  • Promoted special offers and discounts to encourage additional purchases.
  • Provided product information and answered customer questions.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Inspected purchased items for defects before handing them over to customers.
  • Participated in team meetings and training sessions.
  • Stocked shelves with merchandise according to company standards.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Demonstrated knowledge of store products and services.
  • Processed returned merchandise according to company policies.
  • Offered suggestions for additional items that may be of interest to customers.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Organized displays to attract customers and promote sales.
  • Greeted customers upon entering the store and provided assistance.
  • Assisted customers with finding the right product for their needs.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Created price tags and merchandise signs for new items.

Retail Sales Associate

TEACHER HEAVEN INC
ALBUQUERQUE
07.2019 - 12.2019
  • Provided product information and answered customer questions.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Inspected purchased items for defects before handing them over to customers.
  • Participated in team meetings and training sessions.
  • Stocked shelves with merchandise according to company standards.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Demonstrated knowledge of store products and services.
  • Offered suggestions for additional items that may be of interest to customers.
  • Demonstrated product features to customers.

Education

High School Diploma -

ACCELERATED CHRISTIAN ACADEMY
REMOTE
05-2020

Skills

  • Customer service
  • Data entry
  • Appointment scheduling
  • Mail distribution
  • Cash handling
  • Office organization
  • Typing speed
  • Greeting and seating clients
  • Conflict resolution
  • Effective communication
  • Front desk operations
  • Telephone skills
  • Bilingual communication

Certification

  • Driver's License
  • Life & Health Insurance License (NM, WY, CO)
  • LP-9 License (Propane/Hazardous Materials License)

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

PART-TIME RECEPTIONIST

RELIABLE CHEVROLET NM
12.2023 - Current

PROPANE TECHNICIAN

BFS PROPANE
10.2022 - 11.2023

BENEFITS MANAGER

Cardea Group
04.2021 - 10.2022

Independent Life Insurance Agent

SELF EMPLOYED AGENT
01.2021 - 04.2021

RETAIL SALES ASSOCIATE

Hobby Lobby Inc
11.2019 - 01.2021

Retail Sales Associate

TEACHER HEAVEN INC
07.2019 - 12.2019

High School Diploma -

ACCELERATED CHRISTIAN ACADEMY

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