Melissa Salerno
Upper Darby,PA
Summary
Professional Retail Management/Sales/Customer Service Specialist with 35+ yrs of experience mastering and maneuvering through ever changing marketing trends, communication channels and individualization of customer needs. Loyalty, adaptability, impeccable performance to promote and improve internal collaboration as well as relationship building for the best possible outcome for past, present and future customers.
Overview
10
10
years of professional experience
Work History
Full Time Sales Specialist
Swatch Group US
King of Prussia, PA
07.2021 - Current
Full time Sales Specialist for #1 watch retailer worldwide
- Diligently maintained and exceeded monthly sales goals consecutively for 3 solid years
- Managed team building trainings, monthly meetings, and daily presentations affirming a positive, successful and lucrative finish to each business day
- Created 1000’s of loyal, repeat and returning customers through passion and professional customer service matched by no other
- Awarded numerous company wide acknowledgments, certifications, prizes and countless customer surveys scoring 100% + on each and every one
Front of House Supervisor
Starbucks
Upper Darby, PA
01.2019 - 03.2020
Leader of a team of 12 In an extremely fast paced and exclusively customer service driven establishment for worlds #1 coffee purveyor.
- Promoted from barista to supervisor within one month of employment
- Received multiple rave reviews through Starbucks regional office, monthly employee newsletter, specifically for stellar customer reviews
Front of House and Kitchen Leader
Pret A Manger
Philadelphia, PA
04.2017 - 11.2019
- Lead a kitchen and culinary team of 14 in a grand opening of an an exclusive, upscale coffee and fine food establishment at University of Pennsylvania‘s Wharton school campus.
- Promoted to front of house leader within six months, leading customer service team to consistently receive 100% on all secret shopper visits bonuses and countless customer comment cards
- Selected and featured in Pret A Manger’s monthly media forum with their very own CEO Clive Schlee as employee of the year
- Mastered the ability to flow throughout both shops while successfully exceeding sales goals, and maintaining Pret’s insanely high standards in quality and service
Bra Specialist
Victoria’s Secret
Springfield, Pennsylvania
02.2014 - 03.2017
Award winner of “Platinum Wings” Bra Specialist, contributing to stores first platinum sales award for bra sales since store opening in 2012
- Consistently exceeded commission based sales goals with 120% dedication, commitment, and loyalty to building and sustaining client relationships, excellent customer service and sales drive
- “Angel of the Month” awards for most stellar customer service emails, comment cards, and customer surveys
Education
Bachelor Of Science - Organizational Psychology, Women's Studies
West Chester University
West Chester, PA01.1999
Skills
- Adaptability to take on and deliver the utmost value in customer care and satisfaction
- Ability to quickly and specifically cater to each and every customer in the most efficient and timely based fashion
- Effective in both time and management in building and sustaining successful interpersonal relationships with team while providing the best customer experience
Timeline
Full Time Sales Specialist
Swatch Group US
07.2021 - Current
Front of House Supervisor
Starbucks
01.2019 - 03.2020
Front of House and Kitchen Leader
Pret A Manger
04.2017 - 11.2019
Bra Specialist
Victoria’s Secret
02.2014 - 03.2017
Bachelor Of Science - Organizational Psychology, Women's Studies
West Chester University