Melissa Salvatore
FL
Summary
Personable and proactive, equipped with solid foundation in health insurance principles and customer service excellence. Possesses comprehensive understanding of policy provisions and regulatory requirements, coupled with effective communication and problem-solving skills. Dedicated to delivering tailored solutions and ensuring client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
NationsBenefits
08.2024 - Current
- Assisted clients in understanding health insurance options and plan benefits.
- Provided support in processing applications and ensuring compliance with regulations.
- Learned to navigate insurance software for policy management and client tracking.
- Responded to client inquiries, delivering timely information about coverage options.
Member Experience Associate
NationsBenefits
04.2024 - 08.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring customer satisfaction and retention.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with cross-functional teams to enhance service delivery and address client needs.
- Managed high-volume calls while maintaining composure and professionalism under pressure.
Customer Service Representative
Arise
10.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Sitel
01.2023 - 06.2023
- Implemented feedback mechanisms to improve service quality based on customer insights.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer inquiries efficiently through active listening and effective communication techniques.
- Documented customer interactions meticulously, contributing to knowledge base for continuous improvement initiatives.
Education
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, FL05-2021
Skills
- Policy analysis
- Medicare expertise
- Enrollment processing
- Goal oriented
- Active listening
- Customer service
- Call center operations
- CRM software
Certification
- Licensed Health Insurance - 2022 - Present
Timeline
Licensed Health Insurance Agent
NationsBenefits
08.2024 - Current
Member Experience Associate
NationsBenefits
04.2024 - 08.2024
Customer Service Representative
Arise
10.2023 - 05.2024
Customer Service Representative
Sitel
01.2023 - 06.2023
Bachelor of Science - Health Sciences
Florida Gulf Coast University
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