MELISSA SANCHEZ
New York City
Summary
To obtain a position in a challenging growth-oriented environment that will allow me the opportunity to effectively utilize my education and technical skills.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator/Assistant Manager
Smile Arts of NY
New York
07.2019 - Current
- Coordinated patient appointments and managed scheduling for dental services.
- Communicated with patients regarding care plans and treatment options.
- Verified insurances
- Gathered patient information and maintained accurate medical/dental records
- Collaborated with dental staff to streamline patient flow and improve service delivery.
- Trained new team members on office procedures and patient interaction protocols.
- Resolved patient inquiries and concerns to enhance overall satisfaction experience.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Coordinated patient referrals to specialists and other healthcare services.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Dental Assistant
Smile Arts of NY
New York
07.2016 - 07.2019
- Assisted in patient care and comfort during dental procedures.
- Prepared and sterilized dental instruments and equipment for use.
- Managed patient scheduling and maintained appointment records efficiently.
- Collaborated with dentists to ensure seamless workflow during procedures.
- Monitored inventory levels of dental supplies and ordered as needed.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Educated patients on treatment procedures and post-procedure home care.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
Counselor
Children's Aid Society Summer Camp
New York
07.2015 - 08.2015
- Participated in summer camp activities.
- Facilitated engaging activities for children to promote teamwork and social skills.
- Supervised campers during outdoor and indoor activities to ensure safety and enjoyment.
- Communicated effectively with parents regarding camper progress and daily experiences.
- Supported fellow counselors in managing group dynamics and fostering a positive environment.
- Monitored camper behavior, providing guidance and conflict resolution as needed.
AfterSchool Counselor
Tanika Francis
New York
09.2013 - 06.2015
- Pick up the kids from their classes to attend after school
- Organized daily activities for children to promote engagement and learning.
- Supervised groups of children during playtime to ensure safety and well-being.
- Communicated effectively with parents about children's progress and daily events.
- Managed behavioral issues using positive reinforcement techniques and conflict resolution strategies.
Education
Undergraduate -
Borough of Manhattan Community College
Chambers StreetHigh School Diploma -
New Heights Academy Charter School
New York, NYSkills
- Mandated Reporter Training
- Excellent Communication Skills
- Adapt very quickly
- Advanced user of Microsoft Office/Google Sheets and Google Docs
- Treatment planning
- Customer service
- Team collaboration
- Patient communication
- Conflict resolution
- Multitasking
- Insurance verification
- Appointment scheduling
- Payment collection
References
References Available upon request.
Languages
- Spanish
- English
Timeline
Patient Care Coordinator/Assistant Manager
Smile Arts of NY
07.2019 - Current
Dental Assistant
Smile Arts of NY
07.2016 - 07.2019
Counselor
Children's Aid Society Summer Camp
07.2015 - 08.2015
AfterSchool Counselor
Tanika Francis
09.2013 - 06.2015
Undergraduate -
Borough of Manhattan Community College
High School Diploma -
New Heights Academy Charter School