Melissa Sanchez Cardona
Lakeland,FL
Summary
I am pursuing a career within a dynamic company and office to meet and surpass industry standards while giving equal opportunities and growth for my professional career.
Overview
10
10
years of professional experience
Work History
Dental Receptionist
Nona place dental care
03.2022 - 11.2023
- Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
- Utilize Dentrix for patient scheduling and records
- Schedule and confirm appointments for multiple providers in the office
- File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
- Post insurance and patient payments and process accounts receivables
- Review treatment plan fees and payment options with patients
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
Dental Front Office Receptionist
All about beautiful Smiles
Orlando, Florida
12.2021 - 02.2023
- Greeted and welcomed patients in a friendly and professional manner.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Collected payments from patients for services rendered.
- Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
Assistant Manager
Armani Exchange
02.2014 - 02.2022
- Oversaw multiple associates on sales floor, motivated to meet store goals
- Coached sales associates to ensure proper execution of all tasks assigned
- Interviewed, hire and trained new associates on the company policies
- Accurately and efficiently complete daily store operations
- Plan floor-sets to ensure the new product is displayed properly and to company standard
- Inventory Control and register Audits
- Ensure highest level of customer services is provided in the store
- Manage the women collection in the store to ensure strong sales results are being driven through the successful implementation of company merchandising guidelines
- Utilizes analytical skills in order to make strategic merchandising moves on a weekly basis based of business reports and sales
- Ensure cash handling and LP policies and procedures are consistently enforced
- Communicates and successfully promotes programs aimed at increasing business, sets an example with constant customer interaction
Education
High School -
Cypress Creek High School
01.2014
Skills
- Bilingual/ Spanish & English
- Time Management
- Dental Practice Management
- Operations
- Interpersonal Communication Skills
- Microsoft Office
- Open Dental/ Dentrix Software
- Multitasking and Organization
- Customer Service
- Knowledge of Dental Office Technology
Timeline
Dental Receptionist
Nona place dental care
03.2022 - 11.2023
Dental Front Office Receptionist
All about beautiful Smiles
12.2021 - 02.2023
Assistant Manager
Armani Exchange
02.2014 - 02.2022
High School -
Cypress Creek High School