Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Sanders

Carson City

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Overview

26
26
years of professional experience

Work History

Cashier

Carson City Ago
Carson City
11.2024 - Current
  • Processed customer transactions efficiently at Carson City Ago.
  • Provided excellent customer service in a fast-paced retail environment.
  • Handled returns and exchanges according to store policies and procedures.
  • Supported inventory management by restocking shelves as needed.
  • Ensured cleanliness and organization of checkout area throughout shifts.
  • Collaborated with team members to enhance overall customer experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Built and maintained productive relationships with employees.

House Wife

Self Employed Web
Salem
01.2013 - 01.2024
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.Kept
  • Completed day-to-day duties accurately and efficiently.

Home Care Provider

Private Care
Salem
01.2003 - 08.2013
  • Provided personalized care and support to clients in their homes.
  • Assisted clients with daily living activities, including bathing and dressing.
  • Monitored client health and reported changes to family or healthcare providers.
  • Developed trusting relationships with clients to enhance comfort and wellbeing.
  • Communicated effectively with families regarding client needs and care plans.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Followed care plan and directions to administer medications.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Responded promptly to emergency situations involving clients.

CNA

Schnepp Senior Care
St. Louis
06.2001 - 10.2003
  • Monitored vital signs and reported changes to nursing staff.
  • Assisted patients with daily living activities and personal hygiene.
  • Documented patient care activities accurately in electronic health records.
  • Communicated effectively with patients and families regarding care plans.
  • Collaborated with healthcare team to ensure patient comfort and safety.
  • Trained new staff on proper caregiving techniques and protocols.
  • Supported mobility by helping patients move safely within the facility.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.

Manager

Ricks Party Store
Winn
09.1999 - 07.2001
  • Managed inventory levels and organized stock for timely replenishment.M
  • Oversaw daily operations to ensure efficient store functionality.
  • Managed inventory levels and organized stock for timely replenishment.
  • Trained and mentored staff on customer service protocols and store policies.
  • Coordinated scheduling to optimize workforce availability during peak hours.
  • Implemented promotional displays to enhance product visibility and sales.
  • Resolved customer inquiries and complaints to maintain satisfaction levels.
  • Collaborated with suppliers to negotiate pricing and product availability.
  • Enforced safety standards and compliance measures within the store environment.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Created monthly reports for senior management summarizing operational performance metrics.

Education

High School Diploma -

Carson City-Crystal High School
Carson City, MI
05-1989

Skills

  • Cash handling
  • Point of sale operation
  • Inventory management
  • Customer transactions
  • Merchandising standards
  • Sales promotion
  • Conflict resolution
  • Active listening
  • Team collaboration
  • Time management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Organizational skills

Timeline

Cashier

Carson City Ago
11.2024 - Current

House Wife

Self Employed Web
01.2013 - 01.2024

Home Care Provider

Private Care
01.2003 - 08.2013

CNA

Schnepp Senior Care
06.2001 - 10.2003

Manager

Ricks Party Store
09.1999 - 07.2001

High School Diploma -

Carson City-Crystal High School

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