Melissa Santana
Long Island City
Summary
Dedicated security officer with a solid background in customer service and conflict resolution. Known for maintaining safety through active monitoring and effective communication, ensuring a secure environment for personnel and guests.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Officer
Tishman Speyer
New York
08.2025 - Current
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular inspections of property and identified potential security risks.
- Prepared detailed incident reports for management review and follow-up actions.
- Trained new security staff on protocols and emergency procedures effectively.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
Hospitality Associate
Compass Group USA
New York
05.2025 - 07.2025
- Handled guest inquiries and resolved issues promptly to ensure positive stays.
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Supported event planning by preparing venues and coordinating logistics for functions.
- Collaborated with front desk staff to streamline check-in and check-out processes effectively.
- Greeted guests and provided a warm welcome to all visitors.
- Assisted with check-in and check-out procedures for guests.
- Captured customer feedback to communicate to superiors for ongoing improvement.
- Collaborated with colleagues across departments in order to provide an exceptional experience for customers.
Security Officer
Tishman Speyer
Long Island City
07.2022 - 05.2025
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular inspections of property and identified potential security risks.
- Coordinated emergency response procedures during incidents to maintain order.
- Managed access control systems to restrict entry to authorized individuals only.
- Trained new security staff on protocols and emergency procedures effectively.
- Prepared detailed incident reports for management review and follow-up actions.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Security Officer
Mount Sinai Health System
Astoria
05.2021 - 01.2022
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular inspections of property and identified potential security risks.
- Coordinated emergency response procedures during incidents to maintain order.
- Managed access control systems to restrict entry to authorized individuals only.
- Trained new security staff on protocols and emergency procedures effectively.
- Prepared detailed incident reports for management review and follow-up actions.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Responded to alarms and conducted investigations as required.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Security Officer
Allied Universal Security Services
New York
08.2020 - 05.2021
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular inspections of property and identified potential security risks.
- Coordinated emergency response procedures during incidents to maintain order.
- Managed access control systems to restrict entry to authorized individuals only.
- Trained new security staff on protocols and emergency procedures effectively.
- Prepared detailed incident reports for management review and follow-up actions.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored surveillance cameras and responded to suspicious activity.
Cashier Team Lead
Just Salad
New York
03.2019 - 01.2020
- Trained new cashiers on register procedures and customer service standards.
- Assisted customers with inquiries and resolved issues promptly.
- Managed cash drawer and performed daily cash reconciliation tasks.
- Implemented best practices for maintaining cleanliness and organization at registers.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Housekeeping Room Attendant
Comfort Inn & Suites
Maspeth
01.2019 - 03.2019
- Cleaned and maintained guest rooms to ensure high standards of cleanliness.
- Restocked supplies and linens in rooms and common areas daily.
- Reported maintenance issues to ensure prompt resolution for guest comfort.
- Coordinated with front desk to prioritize room cleaning based on occupancy.
- Provided exceptional customer service by addressing guest requests promptly.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
Seasonal Worker
Burlington Coat Factory
Rego Park
09.2018 - 12.2018
- Assisted customers in finding products throughout the store.
- Stocked shelves and organized merchandise for easy access.
- Handled customer inquiries and resolved issues promptly.
- Processed transactions accurately at the cash register.
- Maintained cleanliness and orderliness in the store environment.
Topper
Just Salad
New York
08.2015 - 04.2016
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Cashier
Burlington Coat Factory
Rego Park
09.2014 - 12.2014
- Processed customer transactions accurately and efficiently at the register.
- Provided exceptional customer service by addressing inquiries promptly.
- Maintained a clean and organized checkout area for optimal workflow.
- Operated point-of-sale systems with attention to detail and speed.
- Followed company policies for returns and exchanges consistently.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier Team Lead
Key Food Supermarket
Forest Hills
01.2010 - 05.2012
- Trained new cashiers on register procedures and customer service standards.
- Implemented best practices for maintaining cleanliness and organization at registers.
- Assisted customers with inquiries and resolved issues promptly.
- Managed cash drawer and performed daily cash reconciliation tasks.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
Cashier
Trade Fair Supermarkets
Forest Hills
06.2006 - 10.2008
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Ensured accuracy in cash transactions and maintained organized cash drawer throughout shifts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed customer transactions accurately and efficiently at the register.
Education
High School Diploma -
John Bowne High School
Kew Gardens, NY06-2009
Skills
- Surveillance monitoring
- Emergency response
- Incident reporting
- Access control management
- Risk assessment
- Customer service
- Conflict resolution
- Team collaboration
- Event coordination
- Log maintaining
- Attention to detail
- Effective communication
- Problem solving
- Training development
- General security
- Report writing
- Fire safety training
- Interior and exterior patrol
- Crime prevention
- Security guard license
- Superior customer service
- Operations management
- Relationship building and management
- First aid and CPR certified
- Visitor tracking
Certification
New York State Issued Security Guard License
Timeline
Security Officer
Tishman Speyer
08.2025 - Current
Hospitality Associate
Compass Group USA
05.2025 - 07.2025
Security Officer
Tishman Speyer
07.2022 - 05.2025
Security Officer
Mount Sinai Health System
05.2021 - 01.2022
Security Officer
Allied Universal Security Services
08.2020 - 05.2021
Cashier Team Lead
Just Salad
03.2019 - 01.2020
Housekeeping Room Attendant
Comfort Inn & Suites
01.2019 - 03.2019
Seasonal Worker
Burlington Coat Factory
09.2018 - 12.2018
Topper
Just Salad
08.2015 - 04.2016
Cashier
Burlington Coat Factory
09.2014 - 12.2014
Cashier Team Lead
Key Food Supermarket
01.2010 - 05.2012
Cashier
Trade Fair Supermarkets
06.2006 - 10.2008
High School Diploma -
John Bowne High School