Melissa Santorelli

• Directed daily mobile detailing operations and scheduled service routes for client appointments.
• Coordinated customer quotes, service confirmations, and follow-up communication to support repeat business.
• Supervised interior and exterior detailing processes to maintain consistent service quality.
• Managed inventory of cleaning supplies, tools, and equipment to prevent workflow disruptions.
• Trained staff on detailing techniques, safety practices, and customer service standards.
• Evaluated vehicle conditions and recommended appropriate services based on customer needs.
• Maintained equipment readiness through cleaning, inspection, and routine upkeep procedures.
• Resolved service concerns promptly to protect client satisfaction and business reputation.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Restocked shelves and displays according to planograms and store merchandising standards.
• Rotated product to maintain freshness and support proper inventory management.
• Set up seasonal displays and promotional signage for retail execution.
• Audited store conditions and corrected out-of-stock or mispriced merchandise.
• Maintained consistent shelf presentation across multiple retail locations.

Resets for Publix