Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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MELISSA SCARFO

Imperial,PA

Summary

Accomplished Technical Architect offering 20 years' Natural Gas IT Industry experience in comprehensive design, development, and implementation of infrastructure and architecture for software projects, including 12 years of expert-level experience with the Quorum Gas and Land application suites. Attentive collaborator and communicator from project conception to completion. Creative in devising solutions to improve business operations and meet customer technical needs. Seasoned team leader possessing the technical and interpersonal skills to provide exceptional project deliverables.

Overview

25
25
years of professional experience

Work History

Technical Architect

Equitrans Midstream Corporation
05.2003 - Current
  • Managed Quorum Gas and Quorum Land installation, upgrade and deployment projects and provided on-site direction for project team.
  • Collaborated with vendors, internal customers, and project team to determine project specifications and scope.
  • Provided 2nd and 3rd level technical support and troubleshooting for multiple applications.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Provided technical leadership to team members during system design and implementation.
  • Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with team members on solution implementation.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Performed quality code review and removed technical debt and security vulnerabilities.

Programmer/Analyst

USFilter Corporation
01.2002 - 01.2003
  • Worked closely with clients to establish specifications and system designs.
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Performed regression and system-level testing to verify software quality prior to release.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.

System Administrator

TechRx
01.2000 - 01.2002
  • Worked with users to determine areas of technology in need of improved usability.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed onboarding and offboarding of employees.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

Sales Administrator

McKessonHBOC
01.1999 - 01.2000
  • Collaborated with marketing department personnel to optimize strategic initiatives.
  • Attended sales training camp and brought best practices leadership back to company.
  • Discussed sales strategies and promotional plans with VP of Sales on regular basis.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Education

Bachelor of Arts - Theoretical Linguistics

University of Pittsburgh
Pittsburgh, PA
05.1997

Bachelor of Science - Communication Science and Disorders

University of Pittsburgh
Pittsburgh, PA
05.1997

Bachelor of Science - Computer Science

University of Pittsburgh
Pittsburgh, PA
05.2006

Skills

  • Quorum Applications - QPTM, QRMTIPS, ESUITE, QLA, QLS, QQM, QGIS, EDI
  • C/Unix, C, Visual Basic, HTML, Java, JavaScript, ASPNet, SSIS, Python, Powershell, Ansible, Ansible Tower, SQL, PL/SQL
  • User Research
  • Business Rules Implementation
  • Technical Integration
  • Software Deployment
  • Software Implementation
  • Analytical/Problem Solving Skills
  • Cloud Migration
  • Business Requirements
  • Migration Strategies
  • Technical Translation

Affiliations

United Way Women’s Leadership Council Women in Energy ERG (WE) Industry Board of Directors, University of Pittsburgh Computer Science Department (2014 – 2018, Disbanded )

Timeline

Technical Architect

Equitrans Midstream Corporation
05.2003 - Current

Programmer/Analyst

USFilter Corporation
01.2002 - 01.2003

System Administrator

TechRx
01.2000 - 01.2002

Sales Administrator

McKessonHBOC
01.1999 - 01.2000

Bachelor of Arts - Theoretical Linguistics

University of Pittsburgh

Bachelor of Science - Communication Science and Disorders

University of Pittsburgh

Bachelor of Science - Computer Science

University of Pittsburgh

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MELISSA SCARFO