Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Schefferine

Locust Grove,GA

Summary

Customer service representative with 15+ experience providing excellent service to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills.

Overview

18
18
years of professional experience

Work History

Independent Contractor

Instacart & DoorDash
12.2019 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.

Sam’s Club
09.2011 - 09.2019
  • Handle cash, credit, or check transactions with customers
  • Scan goods and collect payments
  • Ensure pricing is correct
  • Issue change, receipts, refunds, or tickets
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
  • Resolve customer complaints, guide them, and provide relevant information
  • Maintain clean and tidy checkout areas
  • Keep reports of transactions
  • Answer customers' questions and get a manager if answer doesn't solve the issue
  • Provide excellent customer service to ensure satisfaction

Stevi B’s Pizza
02.2011 - 09.2011
  • Extensive experience of preparation, baking and garnishing of pizza items
  • Operational knowledge of using sharp knives, utensils, and hot plates
  • Familiarity with estimating and mixing ingredients and following directions
  • Ability to handle and complete large number of pizza orders
  • Ability to communicate with all customers in a positive manner

Chick-Fil-A
01.2008 - 09.2008
  • Take and record orders from customers, and provide them with preparation timelines
  • Provide top-tier customer service and address any customer issues promptly
  • Answer key questions such as menu item ingredients and spice levels
  • Process both cash and credit card payments
  • Prepare food items
  • Pack prepared food items for takeaway orders
  • Balance cash drawers and inform supervisors of any discrepancies

Education

High School Diploma - General Studies

Arnold High School
Panama City Beach
05.2007

Skills

  • Creative Problem-Solving
  • Multitasking in High-Energy Environments
  • Patience and Compassion
  • Strong Communication Skills
  • Adaptability
  • Conflict Resolution

Timeline

Independent Contractor

Instacart & DoorDash
12.2019 - Current

Sam’s Club
09.2011 - 09.2019

Stevi B’s Pizza
02.2011 - 09.2011

Chick-Fil-A
01.2008 - 09.2008

High School Diploma - General Studies

Arnold High School

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