Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Schierman

Puyallup,WA

Summary

Results-driven accounts receivable specialist with extensive experience in collections and financial reporting. Known for effective communication and conflict resolution abilities, contributing to enhanced customer relationships and timely payment collections.

Overview

25
25
years of professional experience

Work History

Accounts Receivable

City Of Puyallup - Government
Puyallup, WA
03.2016 - Current
  • Monitored accounts receivable and ensured timely collection of payments.
  • Reconciled accounts receivable ledgers with supporting documents.
  • Monitored accounts receivable aging reports on a daily basis.
  • Performed accounts receivable duties, including collections on past due balances.
  • Managed accounts receivable activities including billing, collections, payments processing.
  • Maintained complete documentation of all transactions related to accounts receivable.
  • Maintained records of all financial transactions related to accounts receivable.
  • Audited accounts receivable balances for assigned accounts regularly.
  • Completed night audit procedures including balancing accounts receivable ledger .
  • Developed processes that improved efficiency in managing Accounts Receivable process.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Processed accounts receivable invoices, payments, and refunds.
  • Managed accounts receivable collections by contacting customers as needed.
  • Prepared monthly financial statements and bank reconciliations for accounts receivable.
  • Answered customer inquiries regarding their accounts receivable or payable status.
  • Managed accounts receivable functions including invoicing and collections.
  • Developed financial reports detailing accounts receivable aging status.
  • Performed daily reconciliation of accounts receivable records.
  • Managed accounts receivable functions including collections, deposits, refunds, credits.
  • Managed accounts receivable functions including collections efforts when needed.
  • Managed daily accounting tasks, including invoicing and reconciliation of accounts receivable.
  • Compiled monthly accounts receivable reports for management review.

Assistant Director

KinderCare Learning Center
Puyallup, Washington
09.2006 - 03.2016
  • Developed relationships with families to enhance communication and support.
  • Organized training sessions for staff on child development practices.
  • Supported enrollment processes by conducting tours and answering inquiries.
  • Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
  • Assisted in developing strategic plans to meet organizational goals and objectives.
  • Established standards of excellence for customer service delivery throughout the organization.
  • Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
  • Developed protocols for handling confidential information within the organization.
  • Provided guidance to departmental staff in resolving customer complaints.
  • Ensured compliance with safety regulations among all personnel.
  • Monitored staff performance, provided feedback and conducted annual reviews.
  • Conducted training sessions on new processes or products for internal staff members.
  • Assisted in the coordination of special events and corporate functions.
  • Conducted performance evaluations and recommended areas for improvement.
  • Oversaw the maintenance and updating of organizational databases and records.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.

Spa Receptionist

Harrah's Hotel & Casino
Las Vegas, Nevada
01.2001 - 08.2006
  • Greeted guests warmly and managed all check-in and check-out procedures.
  • Scheduled appointments using spa management software for optimal service delivery.
  • Provided information about spa services, treatments, and promotions to guests.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Maintained cleanliness and organization of the reception area at all times.
  • Collaborated with spa staff to ensure smooth operations and guest satisfaction.
  • Processed payments accurately using point-of-sale systems for services rendered.
  • Assisted with inventory management of retail products and supplies in the spa.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Provided clients with information on spa services, packages, and promotions.
  • Assisted with scheduling appointments, verifying client information, and taking payments.
  • Managed front desk operations including phone calls, emails, and other correspondence.
  • Kept reception area clean, organized, and stocked with necessary supplies.
  • Guided customers through facility tours explaining spa resources and amenities.
  • Developed relationships with clients to ensure repeat business by providing excellent customer service.
  • Greeted customers and answered inquiries in a friendly and helpful manner.
  • Performed administrative duties such as filing paperwork and updating client databases.
  • Attended weekly meetings with spa management team to discuss upcoming events or promotions.
  • Managed bookings for special occasions such as weddings or group spa days according to specified requirements.
  • Conducted monthly inventory checks of products used during treatments to ensure proper restocking procedures are followed.
  • Assigned tasks to Spa Associates as needed while monitoring their progress throughout the day.
  • Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
  • Ensured all areas of the spa were properly cleaned before opening for the day.
  • Maintained accurate records of customer visits and transactions utilizing computerized system.
  • Tracked all purchases made by customers using POS systems in order to create detailed reports for accounting purposes.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Coordinated company events with venues and advised staff of pertinent details.

Education

High School Diploma -

Southern Nevada Vocational Technical Center
Henderson, NV
06-1996

Skills

  • Accounts reconciliation
  • Collections management
  • Billing procedures
  • Financial reporting
  • Staff supervision
  • Conflict resolution
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Training development
  • Accounts receivable reporting
  • Accounts receivable aging
  • Accounts receivable analysis
  • Accounts receivable handling
  • Accounts receivable management
  • Managing delinquent accounts
  • Performance evaluation

Timeline

Accounts Receivable

City Of Puyallup - Government
03.2016 - Current

Assistant Director

KinderCare Learning Center
09.2006 - 03.2016

Spa Receptionist

Harrah's Hotel & Casino
01.2001 - 08.2006

High School Diploma -

Southern Nevada Vocational Technical Center

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