Melissa Schmidt
Scranton,PA
Summary
Multi-talented Dental Assistant with 23 years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort or anything else they may need.
Overview
21
21
years of professional experience
Work History
Dental Receptionist
Scranton Dental Center
Scranton, PA
12.2024 - 07.2025
- Managed patient scheduling and appointment confirmations efficiently.
- Processed insurance claims and verified patient information accurately.
- Developed strong relationships with patients, enhancing overall satisfaction.
- Coordinated communication between dental staff and patients effectively.
Dental Assistant
Andrew J Voinski DMD
Scranton, PA
02.2004 - 02.2024
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Ordered supplies necessary for daily operations of the practice.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Explained dental services and payment plans to help patients make informed decisions.
- Checked with participants throughout procedures to help alleviate anxiety.
Education
General Studies
Riverside High School
Taylor PaSkills
- Dental Hygiene
- Equipment Sterilization
- Clinical Support
- Patient Education
- Appointment Scheduling
- Four-handed procedures
- Patient Scheduling
- Insurance Billing
- Patient Care Coordination
- Medical Records Management
- Team Collaboration
Timeline
Dental Receptionist
Scranton Dental Center
12.2024 - 07.2025
Dental Assistant
Andrew J Voinski DMD
02.2004 - 02.2024
General Studies
Riverside High School