Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Melissa Schnelle

Avon,IN

Summary

Expertise in client and customer communication and satisfaction. Excelled multitasker by properly and efficiently managing multiple computer programs, client needs and phone service simultaneously. Skilled in computer technology and utilizing organized approaches to handle daily planning, scheduling, and customer service needs. Professional who is both energetic and poised and completes all required tasks in timely manner. Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments. Outstanding customer satisfaction requires a high level of effectiveness and knowledge.

Childcare and classroom development skills and lesson planning skills as well.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Instructional Assistant

Avon Community School Corporation
07.2023 - Current
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.
  • Participated in professional development opportunities, staying current on best practices in education and instructional support.
  • Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
  • Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
  • Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
  • Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Assisted in collecting and analyzing data from various assessments to identify trends that informed future instruction planning.
  • Collaborated with classroom teachers to design engaging lessons that aligned with state standards and curriculum objectives.
  • Managed classroom materials inventory, ensuring necessary supplies were available for daily lessons and activities.
  • Communicated regularly with parents regarding their child''s academic performance and any areas requiring additional support or intervention.
  • Supported the integration of technology into the classroom, increasing student engagement and facilitating individualized learning experiences.
  • ProAct certified
  • Has up to date federal background check

Veterinary Receptionist/Assistant

Danville Veterinary Hospital
09.2021 - 07.2023
  • Answered client inquiries in a friendly, professional manner to address concerns.
  • Coordinated and confirmed future appointments using multi-layered scheduling systems.
  • Conducted callbacks and monitored voicemail for effective client communication.
  • Generated and collected invoices for clients and patients to ensure timely payments.
  • Maintained knowledge of medical terminology for accurate documentation and communication.
  • Utilized eVet for scheduling, modifying appointments, and updating patient records.
  • Faxed and forwarded medical records and prescriptions to relevant parties.
  • Sanitized facility regularly while obtaining weights and medical histories of pets.

Assistant Manager

Dress Barn
06.2015 - 12.2019
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
  • Interacted with customers to assess their needs and recommend products or services.
  • Acknowledged Distribution and stock, placing items in designated location on sales floor
  • Handled marketing and floorsets to fit promotional sales and new inventory
  • Manage and track the performance of a specific investment portfolio.
  • Provided excellent customer service in a timely manner.
  • Looked over sales and gross profit reports to see what options there were for expanding the market.
  • Assist customers in locating products.
  • Was in charge of supervising and training hotel employees.
  • Ordering and receiving products
  • Was in charge of inventory control processes, which included restoring back stock, controlling costs, and maintaining sales floor levels to meet customer demands.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Assistant Manager

Game Stop
09.2008 - 05.2015
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Worked with the team to improve efficiency on various projects.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
  • Interacted with customers to assess their needs and recommend products or services.
  • Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Resolving conflicts (internal and external)
  • Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies.

Education

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IUPUI
Indianapolis, IN

High School Diploma - undefined

Mooresville High School
Mooresville, IN
01.2010

Skills

  • Training and development expertise
  • Detail oriented-organizational and planning skills
  • ProAct certified
  • Current background check on file
  • Retail management and merchandising specialist
  • Data collection and analysis skills
  • Team motivation and collaboration
  • Work ethic commitment
  • Proficient in computer applications
  • Attention to detail
  • Scheduling proficiency
  • Customer service focus
  • Assistant manager background
  • Orientation facilitation for employees
  • Strategic planning capabilities
  • Veterinary support skills
  • Animal care techniques
  • Management of medical records
  • Childcare and classroom management skills
  • Childcare development and knowledge of IEP’s

Certification

ProAct

Assessments

  • Customer service — Familiar
  • October 2021
  • Identifying and resolving common customer issues
  • Full results: Familiar
  • Customer focus & orientation — Proficient
  • Responding to customer situations with sensitivity
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Instructional Assistant

Avon Community School Corporation
07.2023 - Current

Veterinary Receptionist/Assistant

Danville Veterinary Hospital
09.2021 - 07.2023

Assistant Manager

Dress Barn
06.2015 - 12.2019

Assistant Manager

Game Stop
09.2008 - 05.2015

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IUPUI

High School Diploma - undefined

Mooresville High School

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Melissa Schnelle