Customer Service Representative / Office Assistant
MELISSA SCHUSSLER
Broad River Paint & Body
Lexington,SC
16
years of professional experience
Dedicated and organized professional with over 13 years of experience in office management and customer service. Proven ability to streamline operations, manage schedules, and provide exceptional client support. Skilled in financial record-keeping, inventory management, and maintaining strict confidentiality.
Work History
Customer Service Representative / Office Assistant
6 Months- Provided friendly, professional customer service and helped customers throughout the repair process.
- Answered incoming phone calls, addressing customer questions and concerns to enhance satisfaction.
- Scheduled and confirmed appointments for customer vehicle repairs. and assisted with daily office operations
- Scheduled vehicle estimate appointments and repair appointments.
- Processed customer payments and maintained accurate payment records.
- Communicated with auto insurance companies regarding claims and vehicle repairs.
Office Manager
14 Years- Spearheaded daily office operations to ensure a streamlined workflow and foster effective inter-team communication.
- Optimized scheduling and appointment coordination for management, enhancing time management and resource allocation.
- Facilitated accurate payroll processing, ensuring meticulous employee records and timely disbursement of wages.
- Provided exceptional customer service by adeptly addressing client inquiries and concerns via phone and email.
- Safeguarded sensitive information with utmost discretion to uphold stringent confidentiality standards.
- Devised and implemented robust filing systems for efficient document retrieval and organizational clarity.
- Conducted regular inventory assessments of office supplies, guaranteeing optimal stock levels.
- Maintained strict confidentiality standards for sensitive employee and client data.
- Orchestrated appointment scheduling and itinerary coordination, optimizing time management for clients and personnel.
Education
High School Diploma
Skills
Client support management
Phone and email etiquette
Administrative support
Payment processing
Invoice management
Calendar management
Office coordination
Office workflow
Inventory tracking
Organizational skills
Multitasking and organization
Client relations
Proposal writing
Timeline
Customer Service Representative / Office Assistant
Broad River Paint & Body
04.2026 - 10.2026Read More
Office Manager
Cook Plumbing Company LLC
10.2010 - 10.2024Read More
Excel High School
High School Diploma
Read More