Melissa Scopa
Richmond,FL
Summary
Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
13
13
years of professional experience
Work History
Billing Specialist
City of Pembroke Pines Fire Department
10.2023 - Current
- Resolved billing problems through successful communication with providers and patients
- Prepared itemized statements and invoices showing amounts due and services rendered
- Posted payments, reconciled invoices and created billing statements
- Operated office equipment, including typing, adding, and calculating machines.
Administrative Assistant
City of Pembroke Pines
05.2022 - 10.2023
- Acted as a liaison between departments to facilitate effective communication.
- Prepared and edited correspondence, reports, and presentations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Childcare Provider
Private Care
07.2021 - 08.2022
- Encouraged positive attitudes towards learning by making education enjoyable through play-based techniques
- Supported children through challenging emotional and social situations with caring words and knowledgeable advice
- Adapted care methods based on individual child's needs, abilities, interests, age level variations.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Park Operations Supervisor
Broward County Parks and Recreation
04.2011 - 02.2021
- Conducted regular performance evaluations for lifeguard staff to maintain high standards
- Handled customer complaints professionally and addressed any issues related to safety or staff behavior.
- Monitored workers for performance, professionalism and service quality.
Teacher
City of Pembroke Pines
08.2017 - 06.2018
- Administered and interpreted formal and informal educational assessments and recorded findings
- Instilled school values to nurture well-rounded students
- Kept organized academic records and reports for progress tracking
- Implemented classroom management strategies to maintain positive learning environment.
- Developed and implemented classroom routines to address varying student needs.
Education
Bachelor of Science - Elementary Education
University of Central Florida
Orlando, FL12.2016
Skills
Collaborative learning Data-Driven Instruction
Curriculum Implementation Student Engagement
Child Development Excellent Communication
Problem Solving Abilities Teamwork Abilities
Office Administration Data Entry
Timeline
Billing Specialist
City of Pembroke Pines Fire Department
10.2023 - Current
Administrative Assistant
City of Pembroke Pines
05.2022 - 10.2023
Childcare Provider
Private Care
07.2021 - 08.2022
Teacher
City of Pembroke Pines
08.2017 - 06.2018
Park Operations Supervisor
Broward County Parks and Recreation
04.2011 - 02.2021
Bachelor of Science - Elementary Education
University of Central Florida
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