Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
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Kimberly Miller

Pasadena,TX

Summary

Highly motivated and outgoing, extremely interested in expanding knowledge on the sales industry. Eager to earn a position by applying years of experience in customer service, and collaborative work environments to meet the expectations of a company. A dedicated work ethic will be applied to provide the most significant service to the employer and its customers.

Overview

10
10
years of professional experience

Work History

Billing Specialist

DNOW
05.2023 - Current
  • Improved billing accuracy by implementing a streamlined invoicing process.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Increased efficiency within the department by automating routine processes using specialized software tools.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
  • Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers'' invoices.
  • Implemented dispute resolution protocols that resulted in faster resolution times while preserving positive business relationships with clients.
  • Continuously updated billing policies and procedures, ensuring that the department remained agile in response to evolving business needs.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked with multiple departments to check proper billing information.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write offs.

Bartender

South Shore Harbor Resort and Conference Center
01.2019 - 10.2023


  • Successfully maintained customer satisfaction in fast-paced collaborative environment during high volume special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Completed requisitions to maintain required stock par levels.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Monitored and prohibited guest purchases involving excessive alcohol consumption or impaired condition

Child Caregiver

Star Montessori School
01.2014 - 01.2015
  • Supervised children of ages 2 – 3 years old
  • Managed feeding, cleaning, and teaching classroom of 18
  • Liaised with parents and guardians to discuss child progress.
  • Provided support and guidance to children in conflict resolution.
  • Assisted in potty training and toilet hygiene.
  • Identified and addressed behavioral issues in formal constructive manner.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.

Education

B.S - Biological Sciences with Pre Health

University of Houston Clear Lake
Clear Lake, TX
12.2021

Associates of Arts -

San Jacinto College
2019

Skills

  • Organized and Structured
  • Driven and Determined
  • Hard Working
  • Thrives in fast-pace collaborative environments
  • Eager to Expand Knowledge
  • Solution Seeker and Problem Solver
  • Efficient Interpersonal Communication Skills
  • Exceptional Customer Service Skills

Volunteer Work

• Volunteered at San Jacinto Manor Nursing Home assisting in patient care and providing company to residents.

• Participated in handing out food, clothes, and supplies to the homeless. 

Timeline

Billing Specialist

DNOW
05.2023 - Current

Bartender

South Shore Harbor Resort and Conference Center
01.2019 - 10.2023

Child Caregiver

Star Montessori School
01.2014 - 01.2015

B.S - Biological Sciences with Pre Health

University of Houston Clear Lake

Associates of Arts -

San Jacinto College

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Kimberly Miller