Melissa Scott
Rantoul,IL
Summary
Knowledgeable with Supervisory background . Demonstrated ability to manage and lead teams effectively, ensuring high standards of care. Proven track record in fostering collaborative environment and adapting to changing healthcare needs.
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Site Supervisor Sports Complex
Village Of Rantoul, Illinois
Rantoul, IL
08.2023 - Current
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
CNA Supervisor/Education Specialist
Clark Lindsey
Urbana, IL
08.2013 - Current
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Developed strong relationships with residents and their families to foster trust and understanding.
- Promoted a positive work environment by fostering open communication among staff members.
- Streamlined communication between CNAs, supervisors, and other healthcare professionals to optimize patient care.
- Enhanced staff performance through regular evaluations, coaching, and constructive feedback.
- Assisted in hiring qualified candidates for CNA positions, contributing to a skilled workforce.
- Provided guidance on infection control protocols for CNAs, resulting in a safer working environment.
Senior Branch Account Executive
One Main Finanical
Champaign, IL
04.2006 - 08.2013
- Led team meetings to review progress, discuss challenges, and set goals for continuous improvement in branch performance.
- Optimized workforce productivity through skillful scheduling and task delegation based on individual strengths.
- Collaborated with regional managers to develop strategic plans for growth, enhancing overall company performance while maintaining high levels of customer satisfaction.
- Managed day-to-day branch activities ensuring all transactions were processed efficiently while adhering to established policies and procedures.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Discussed financial options with clients and provided informed suggestions.
Education
Associate Of Applied Science -
Parkland College
Champaign, ILDiploma - General Studies
Danville High School
Danville, IL05.1997
Skills
- Compassionate leadership
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Certified in CPR/AED
- Training and mentoring
- Employee recruitment and hiring
- Employee performance evaluations
- Adaptability and flexibility
- Staff supervision
- Staff scheduling
- Health education
Timeline
Site Supervisor Sports Complex
Village Of Rantoul, Illinois
08.2023 - Current
CNA Supervisor/Education Specialist
Clark Lindsey
08.2013 - Current
Senior Branch Account Executive
One Main Finanical
04.2006 - 08.2013
Associate Of Applied Science -
Parkland College
Diploma - General Studies
Danville High School