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Melissa Scully
Wilmington,NC
Work Preference
Summary
Expert in transaction management and customer service, specializing in efficient and friendly checkout experiences. Proven ability to enhance service quality during peak periods through effective team training and collaboration. Achievements include significant improvements in customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Lumber Cashier
Lowe's Home Improvement
Wilmington, North Carolina
08.2024 - Current
- Utilized point-of-sale system to process transactions accurately and efficiently.
- Managed cash register operations, including payments, phone sales, and returns.
- Delivered fast, friendly, and professional checkout experiences for all customers.
- Assisted customers in lumber and pro department, improving overall service quality.
- Processed returns and exchanges efficiently, maintaining compliance with company policies.
- Answered customer inquiries promptly, providing clear and helpful information.
- Collaborated with team members to ensure smooth operations during peak periods.
- Trained new cashiers on operational procedures and customer service standards, ensuring consistency.
Housekeeping Manager
Fairfield Inn & Suites
Wilmington, USA
08.2021 - 06.2024
- Planned, organized, and directed team members to achieve the highest degree of guest satisfaction and purchased, re-ordered, and maintained housekeeping supplies and inventory within the budget.
- Developed housekeeping schedules to maximize staff coverage and streamline workflow for improved service delivery.
- Trained and mentored staff on cleaning techniques and safety procedures.
- Conducted regular inspections to uphold cleanliness standards and enhance guest satisfaction throughout the property.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Managed budgets, controlled costs, enforced health and safety rules, and documented employee issues to ensure compliance and operational efficiency.
- Collaborated with front desk to respond promptly to guest requests and promote a positive experience.
- Collaborated with maintenance team to report and resolve facility issues promptly.
- Implemented cost-saving measures to reduce operating expenses.
- Analyzed reports on room occupancy rates, guest feedback and other relevant data to identify potential problems or areas of improvement.
- Reviewed employee performance and devised an improvement plan to achieve goals.
- Checking for faults or damage and arranging repairs and routine maintenance work.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Night Audit/Front Desk Attendant
Fairfield Inn & Suites
Wilmington, USA
05.2015 - 08.2021
- Oversaw hotel operations and appearance, reconciled day-to-day transactions, attended to guests' needs, processed payments, and informed guests about hotel policies, services, and amenities to ensure first-rate guest experiences.
- Managed reservations using property management software for efficient guest handling.
- Received incoming calls and coordinated with staff to promptly fulfill customer requests.
- Collaborated with housekeeping to ensure rooms were ready for incoming guests quickly.
- Provided information on local attractions and hotel services, enhancing guest experience and satisfaction.
- Processed payments accurately and maintained financial records for daily transactions.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Housekeeper, Laundry Attendant, Room Inspector
Fairfield Inn & Suites
Wilmington, USA
08.2012 - 05.2015
- Vacuumed rugs and carpeted areas in office lobbies and corridors to maintain a clean and welcoming environment.
- Polished glass surfaces and windows to improve natural light and visibility for guests.
- Dusted picture frames and wall hangings to ensure a pristine and well-maintained appearance.
- Removed waste paper and trash from premises to designated disposal areas.
- Replaced bed linens in guest rooms to ensure comfort and cleanliness. and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms, ensuring sanitary conditions.
- Swept and washed all hard surface floors to maintain hygiene standards.
- Trained new staff on proper cleaning techniques and hotel policies.
Landscaping Assistant
Steve & Son Lawn Care
Wilmington, USA
09.2010 - 08.2012
- Utilized various hand and power tools, including mowers, edgers, and hedge clippers.
- Executed written instructions with precision and attention to detail.
- Reported operational issues and updates to supervisors for timely resolutions.
- Ensured clean and orderly work environment by following company procedures.
- Attended monthly safety meetings to reinforce machine operation standards.
- Promoted safety protocols in the shop environment. by consistently practicing safe work habits.
Prep and Line Cook
Pink Pig Cafe
Wilmington, USA
09.2008 - 08.2010
- Prepared food items according to recipes, adhering to portioning and waste control guidelines to minimize food waste.
- Verified portion sizes to uphold high food quality standards and enhance customer satisfaction.
- Maintained food safety standards to prevent contamination and protect customer health.
- Sanitized cutting boards, benches, and surfaces prior to new tasks to prevent cross-contamination.
- Streamlined meal preparation and delivery processes while ensuring kitchen sanitation compliance.
- Informed executive chef of maintenance and repair needs to ensure kitchen efficiency.
Assistant Bar Manager
Barbary Coast
Wilmington, USA
06.2002 - 08.2008
- Coordinated employment compensation, labor relations, and employee relations activities to support a positive work environment.
- Resolved employment-related disputes through proactive communication and effective negotiation.
- Managed understaffing issues through effective employee terminations and disciplinary procedures to maintain operational efficiency.
- Monitored cash register transactions, ensuring accurate customer payments and reducing discrepancies.
- Served wine, beer, and cocktails to patrons, ensuring a pleasant dining experience.
- Mitigated health risks by implementing cleaning schedules, restocking supplies, and sanitizing equipment.
- Conducted comprehensive safety training sessions for six staff members to enhance workplace safety.
Line Cook
Elijah's
Wilmington, USA
04.1999 - 04.2002
- Managed cooking and serving of meals following planned menus, guaranteeing compliance with temperature control regulations.
- Coordinated food item preparation in line with recipe specifications, reinforcing cooking protocols and minimizing waste.
- Validated portion sizes to ensure adherence to high food quality standards.
- Cleansed all cutting boards and surfaces before commencing new tasks to avert cross-contamination.
- Categorized and stored raw food ingredients in appropriate locations such as refrigerators and freezers.
Education
Certificate of Completion of Apprenticeship - Hotel Manager
12-2023
Associate of Arts -
Coastal Carolina Community College
Jacksonville, NC05-1995
Skills
- Point-of-sale management
- Transaction management
- Cash management
- Inventory management
- Customer support
- Teamwork
- Client relations
- Conflict resolution strategies
- Decision-making confidence
- Inventory management proficiency
Timeline
Lumber Cashier
Lowe's Home Improvement
08.2024 - Current
Housekeeping Manager
Fairfield Inn & Suites
08.2021 - 06.2024
Night Audit/Front Desk Attendant
Fairfield Inn & Suites
05.2015 - 08.2021
Housekeeper, Laundry Attendant, Room Inspector
Fairfield Inn & Suites
08.2012 - 05.2015
Landscaping Assistant
Steve & Son Lawn Care
09.2010 - 08.2012
Prep and Line Cook
Pink Pig Cafe
09.2008 - 08.2010
Assistant Bar Manager
Barbary Coast
06.2002 - 08.2008
Line Cook
Elijah's
04.1999 - 04.2002
Certificate of Completion of Apprenticeship - Hotel Manager
Associate of Arts -
Coastal Carolina Community College