Melissa Serrano
Alhambra,Ca.
Summary
DEDICATED, HONEST, HARD WORKING. Willing and able to learn and take on new and exciting tasks. Loyal professional. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Private owner
Home Health Aid / Hospice
513 West Fernfield Drive Monterey Park Ca 91754
11.2021 - 06.2023
- Provide bathing/dressing/ grooming
- Meal preparation/assist to eat & drink
- Assist to walk/move about
- Patient transportation to doctor and hospital
- Administer medications and pick up prescriptions
- Collect mail/ bank statements/Bill statements
- Transport patient to and from doctor appointments/ hospital visits
Supervisor /Program Director
Daycare & Preschool
12058 Beverly Blvd, Whittier Ca. 90601
12.2000 - 08.2008
- director of 2 employees/ 20 school age children. Ages 5years old -12 years old
- Supervisor of children ; before,after,holiday school hours
- Worked close with teachers and staff to ensure safety of children on school grounds
- Drove a van with 20 children to and from field trips
- Calculated and assigned duties regarding daycare after school program
- Secretary of daycare accounts and field trip accounts
- Secretary of daycare inventory and safety checklist of all employees and children
- Administered basic first aid to children and staff on school grounds
- Supplied games, food, snacks, crafts, after school tutoring for students.
Housekeeping-Laundry Attendant
Knott’s Berry Farm Hotel
7675 Crescent Ave, Buena Park Ca 90602
09.2021 - 10.2022
- STOCK AND SORT SUPPLIES,VACUME, CLEAN, SANITIZE, POLISH GUEST ROOMS AND ENTRY WAY
- MAKE BEDS, CHANGE BEDDING, REMOVE AND REPLACE USED LINEN FROM ROOMS
- Gather laundry and assist in laundry room-folding/drying/restock.
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Operated machines correctly by following machine instructions and safety regulations.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
Hospital Security Officer
Securitas
9333 Imperial Hwy, Downey Ca 90242
09.2008 - 06.2021
- Patrol
- Serve and safeguard high profile healthcare customers
- Responsible for surveillance of the clients healthcare premises
- Protection of staff, members, visitors, patients
- Prevent and detect/report any suspicious activity and provided proper emergency care for situation at hand
- Provide customer service/ escort in a friendly professional manner
- Observe and remain vigilantly any crime, hazard, unusual activities on or around the premises
- Patrol on foot, company car and usage of Segway
- Orally and physically deescalate irate patient /individuals as needed
- Respond to fire and emergency situation as a first responder
- Patient assist in rooms/emergency rooms and in and outside of hospital building
- Dispatch officers to designated areas and to emergency/non emergency situations
- Work close with supervisors.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
- Contributed to the development of security policies and procedures, ensuring compliance with industry best practices.
- Conducted thorough investigations into security breaches, reporting findings to management for appropriate action.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in the planning and execution of special events at the hospital, ensuring adequate security coverage was provided throughout each event''s duration.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Conducted risk assessments on an ongoing basis which led to improvements in overall hospital security practices.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Hospital Security Guard
Drew Chain Security
55 S Raymond Ave #302 Alhambra Ca 91801
09.2023 - Current
- Enhanced hospital security by conducting regular patrols and monitoring surveillance systems.
- Reduced safety risks by identifying and addressing potential security breaches and hazards.
- Improved emergency response times with efficient communication and coordination among team members.
- Provided a safe environment for patients, staff, and visitors through diligent observation and enforcement of hospital policies.
- Collaborated with law enforcement agencies to resolve incidents, ensuring proper documentation and follow-up actions.
- Assisted in the development of security protocols, contributing to a comprehensive safety plan for the facility.
- Conducted thorough investigations into reported incidents, providing detailed reports for management review.
- Maintained order during high-stress situations such as medical emergencies or evacuations, keeping all parties calm and informed.
- Participated in ongoing training programs to stay current on best practices in hospital security operations.
- Managed access control systems, ensuring only authorized individuals entered restricted areas of the facility.
- Responded swiftly to alarms or calls for assistance, effectively diffusing potentially dangerous situations.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues across various departments.
- Provided excellent customer service when interacting with patients, visitors, and staff alike.
- Ensured adherence to privacy regulations by respecting patient confidentiality while performing daily duties.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Issued access cards to authorized personnel to monitor access points.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
High school diploma -
Schurr high school
FSP -
CPR/AED-73138-77363 -
Skills
- KPI Management
- Administrative Oversight
- Regulatory Compliance
- Business Management
- Labor Relations
- Budget Administration
- Operations Management
- Employee Development
- Staff Management
- Team Oversight
- Customer Relations
- Client Service
- Verbal and Written Communication
- Sales Leadership
- Problem Solving
- Decision Making
- Quality Control
- Team Building
- Leadership Abilities
- Adaptability and Flexibility
Certification
- Guard Card G6711670
- Food Handler FSP232139
- CPR /AED 73138-77363
- BSIS Training ID#ATG2905
Timeline
Hospital Security Guard
Drew Chain Security
09.2023 - Current
Private owner
Home Health Aid / Hospice
11.2021 - 06.2023
Housekeeping-Laundry Attendant
Knott’s Berry Farm Hotel
09.2021 - 10.2022
Hospital Security Officer
Securitas
09.2008 - 06.2021
Supervisor /Program Director
Daycare & Preschool
12.2000 - 08.2008
High school diploma -
Schurr high school