Melissa Serrano
Corona,CA
Summary
Driven professional with a proven track record, excelling in high-stress scenarios and adept at resolving conflicts with empathy, boosting customer loyalty. Skilled in communication also bilingual in spanish and english, demonstrating exceptional problem-solving and collaborative abilities. Successfully managed multiple responsibilities, including a temporary leadership role, showcasing adaptability and effective time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Associate
Costco Wholesale Corp
10.2022 - Current
- At Costco I am responsible for making sure I provide high quality member service, fulfilling orders, cleaning, and helping the front end with member service.
Customer Service Representative
The Home Depot Inc
05.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Store Associate
Albertsons
08.2020 - 05.2021
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- In charge of the floral department temporarily
Education
Licensed Vocational Nurse License -
North West College
Riverside, CA04.2024
Associate of Science - Math And Science
Norco College
Norco, CA06.2023
Associate in Communications, Media. Languages -
Norco College
Norco, CA06.2023
Associate Social And Behavioral Studies -
Norco College
Norco, CA06.2023
Associate in Philosophy And Arts -
Norco College
Norco, CA06.2023
Skills
- Communication Skills
- Problem Solving
- Collaborative
- Time Managment
- adaptable
- Bilingual (spanish and english)
Certification
basic life support
Timeline
Store Associate
Costco Wholesale Corp
10.2022 - Current
Customer Service Representative
The Home Depot Inc
05.2021 - 05.2022
Store Associate
Albertsons
08.2020 - 05.2021
Licensed Vocational Nurse License -
North West College
Associate of Science - Math And Science
Norco College
Associate in Communications, Media. Languages -
Norco College
Associate Social And Behavioral Studies -
Norco College
Associate in Philosophy And Arts -
Norco College