Melissa Serrano
Firebaugh,CA
Summary
Results-driven office manager with over 19 years of experience in streamlining operations and fostering client relationships. Known for effective communication, attention to detail, and implementing policies that improve workflow and employee engagement.
Overview
2026
2026
years of professional experience
Work History
Office Manager
W.O.R.M AG, Inc.
Firebaugh, CA
05.2006 - 07.2025
- Managed daily office operations, ensuring efficiency and productivity across departments.
- Developed and implemented office policies to improve workflow and employee engagement.
- Coordinated scheduling and communication among executive staff and team members.
- Oversaw vendor relationships, negotiating contracts for services and supplies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Cosmetologist
Self-employed
Madera, CA
1998 - 2001
- Executed precision haircuts and styling services tailored to individual client needs.
- Applied a range of hair coloring techniques, ensuring client satisfaction with outcomes.
- Provided personalized consultations to determine client preferences and achieve desired results.
- Developed strong client relationships through excellent customer service and follow-up communication.
- Maintained cleanliness and organization of work area, adhering to safety protocols and hygiene standards.
- Enhanced service offerings by staying current with industry trends and emerging techniques.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Cosmetologist - Cometology
Madera Beauty College
Madera, CA1997
High School Diploma -
Firebaugh Highschool
Firebaugh, CA1995
Skills
- Office management
- Office administration
- Service management
- Customer relations
- Organizational skills
- Calendar management
- Data entry
- Document management
- Clerical support
- Billing
- Payroll processing
- Bookkeeping
- Account reconciliation
- Credit and collections
- Inventory control
- Supply management
- Employee supervision
- Training
- Compliance monitoring
- Banking operations
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Excellent communication
- Effective communication
- Verbal communication
- Critical thinking
- Adaptability and flexibility
- Phone and email etiquette
- Mail handling
- Relationship building
- Adaptability and flexibility
- Verbal and written communication
- Customer relationship management
- Phone and email etiquette
Timeline
Office Manager
W.O.R.M AG, Inc.
05.2006 - 07.2025
Cosmetologist
Self-employed
1998 - 2001
Cosmetologist - Cometology
Madera Beauty College
High School Diploma -
Firebaugh Highschool