Melissa Servatius
Lubbock,TX
Summary
With a proven track record at Covenant Medical Center, I excelled in enhancing patient care and optimizing treatment outcomes. Skilled in providing quality and compassionate care, I successfully improved patient satisfaction significantly. My adeptness in vital signs monitoring and commitment to patient safety underscore my comprehensive healthcare expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nurse Technician
Covenant Medical Center
02.2024 - Current
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Patient Care Technician
Covenant Medical Center
06.2022 - 01.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Billing and Collections Specialist
Covenant Medical Center
06.2021 - 05.2022
- Negotiated to collect balance in full.
- Corrected, completed and processed claims for multiple payer codes.
- Processed online and paper appeal submissions and refund requests.
- Processed billing calls and answered questions from patients and third-party carriers.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Used probing techniques to determine debtors' reasons for delinquency.
- Trained new team members on scripts, company services, and collection strategies.
- Compiled and tracked outstanding balances owed to medical facilities.
Bank Teller
Wells Fargo Bank, N.A.
07.2016 - 06.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
Education
Associate of Applied Science - Associate Degree in Nursing
South Plains College
Levelland, TX12-2024
Bachelor of Science - Health Care Administration
Vista College
Richardson, TX10-2019
Skills
- Medical Records Management
- Equipment Disinfection
- Bedsore Prevention
- ADL management
- Privacy and confidentiality
- Patient Safety
- Compassionate Care
- Vital signs monitoring
Certification
- First Aid/CPR Certified
Timeline
Nurse Technician
Covenant Medical Center
02.2024 - Current
Patient Care Technician
Covenant Medical Center
06.2022 - 01.2024
Billing and Collections Specialist
Covenant Medical Center
06.2021 - 05.2022
Bank Teller
Wells Fargo Bank, N.A.
07.2016 - 06.2021
Associate of Applied Science - Associate Degree in Nursing
South Plains College
Bachelor of Science - Health Care Administration
Vista College
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