Shelley Brooks
Maynardville,TN
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Nurse Technician
University of Tennessee Medical Center
Knoxville, TN
04.2014 - 03.2022
- Assisted nurses in daily patient care and monitoring activities.
- Prepared and maintained medical equipment for procedures and examinations.
- Documented patient information accurately in electronic health records.
- Supported patient mobility through safe transferring techniques and assistance.
- Collaborated with healthcare team to coordinate patient treatment plans.
- Maintained a clean and organized work environment for safety compliance.
- Educated patients on post-treatment care and medication management.
- Responded quickly to emergency situations in accordance with established protocols.
- Communicated effectively with patients to address concerns and provide reassurance.
- Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
- Answered call lights promptly to respond to patient needs in a timely manner.
- Maintained a safe environment by adhering to infection control protocols and safety standards.
- Demonstrated excellent customer service skills when interacting with patients, visitors and other healthcare professionals.
- Assisted nurses with patient care activities such as bathing, dressing and feeding.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Conducted regular rounds throughout the unit to check on patients' comfort level.
- Observed patients' physical condition and reported changes to nursing staff.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Ensured all patient information was kept confidential according to HIPAA regulations.
- Collected specimens for laboratory testing.
- Engaged with patient family and friends to provide courteous visit experience.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Completed daily patient charting on computer.
- Assisted physicians during examinations, treatments and diagnostic tests as required.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Monitored telemetry and vital signs for unit to document patients' vitals and heart rhythms.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Participated in continuing education programs related to nursing technician duties.
- Used mobility devices to transport patients.
- Cleaned and sterilized medical equipment following established procedures.
- Monitored inventory levels of medical supplies in assigned areas and restocked when necessary.
- Monitored fluid intake and output levels to evaluate electrolyte imbalances.
- Provided assistance with ambulation, range-of-motion exercises and other rehabilitative activities.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Collaborated with interdisciplinary teams on patient treatment plans.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Performed basic clerical tasks such as filing documents, answering phones and scheduling appointments.
- Administered medications under the direction of a registered nurse or physician.
- Assisted with the execution of nursing care plans.
- Assisted nursing staff with the setup and use of medical equipment.
- Assisted with wound care, including cleaning and bandaging.
- Participated in educational sessions to improve patient care skills.
- Conducted patient and family education on basic health care practices.
- Maintained a clean and safe patient environment, adhering to infection control policies.
- Supported patients with mobility needs, including helping them walk or using wheelchairs.
- Responded to patient call lights and requests promptly.
- Participated in training sessions related to new technologies used in the department.
- Assisted nurses with the admission, transfer, and discharge of patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Planned and served meals and snacks to patients according to prescribed diets.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Reminded patients to take prescribed medications or nutritional supplements.
Jail Administrator
Maynardville
Maynardville
12.2006 - 12.2009
- Managed daily operations of the facility to ensure compliance with regulations.
- Supervised staff to maintain order and security within the jail environment.
- Developed and implemented training programs for new employees and existing staff.
- Coordinated inmate schedules for court appearances, visits, and recreational activities.
- Ensured proper documentation and reporting of incidents and inmate behavior issues.
- Collaborated with local law enforcement agencies for efficient communication and support.
- Implemented safety protocols to protect staff, inmates, and visitors at the facility.
- Conducted regular inspections to maintain facility standards and improve conditions.
- Assisted with developing strategies for reducing recidivism rates among released offenders.
- Organized educational programs aimed at helping incarcerated individuals gain skills necessary for successful reintegration into society upon release from prison.
- Prepared reports documenting activities at the jail facility such as incidents involving staff or inmates.
- Responded promptly to complaints from staff members or inmates concerning operational issues or potential problems.
- Managed the day-to-day operations of the jail facility including budgeting, scheduling, staffing levels, inmate classification systems, maintenance programs.
- Ensured compliance with all applicable regulations, including those related to health, safety, security, and civil rights.
- Reviewed requests from outside organizations seeking access to incarcerated individuals for research projects or other purposes.
- Coordinated with other departments to ensure proper care of inmates while in custody.
- Served as a liaison between local government agencies and the jail facility.
- Collaborated with community partners in order to provide resources needed by former prisoners after their release from incarceration.
- Evaluated existing practices for effectiveness and recommended changes where appropriate.
- Provided guidance on legal matters relating to incarceration issues such as habeas corpus petitions.
- Negotiated contracts with vendors supplying goods or services to the jail facility.
- Developed and implemented policies and procedures for the management of inmates in accordance with state and federal laws.
- Monitored security systems at the jail facility to ensure that they are operating properly and efficiently.
- Supervised staff in maintaining order within the jail facility, enforcing rules and regulations, and providing services to inmates.
- Assessed needs of inmates upon entry into the jail system and developed individualized plans for each one accordingly.
- Conducted investigations into allegations of misconduct or violations of policy by staff or inmates.
- Oversaw training of new employees regarding policies and procedures related to their job duties.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Pitched in to help with office tasks during busy periods and staff absences.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Monitored office supplies to replenish needed inventory before depletion.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Established work procedures or schedules to organize daily work of administrative staff.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Planned and controlled budgets for contracts, equipment and supplies.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Coordinated and conducted classes to teach procedures to new staff members.
Education
Associate of Science - Criminal Justice
Bryant & Stratton College
NY 09.2024 - 12.2025
Bachelor of Science - Human Services
Post University
Waterbury, CT 12.2021 - 12.2025
Cna - Certified Nursing
University of Tennessee
Knoxville, TN 05.2006 - 12.2007
Skills
- Patient care
- Electronic health records
- Team collaboration
- Crisis management
- Health education
- Conflict resolution
- Time management
- Rehabilitation care
- Patient ambulation
- Patient safety
- Patient assessments
- Wrap and bandage changing
- Admission support
- Medical records management
- Position assistance
- Comfort care
- Charting
- Health promotion
- Specimen collection
- Patient communication
- Oxygen therapy
- Patient motivation and encouragement
- Disease prevention
- Healthcare ethics
- Pediatric care
- Self-management
- Emergency response
- Bedsore prevention
- G-tube care
- Equipment disinfection
- Compassionate care
- Vital signs monitoring
- Privacy and confidentiality
- Vital signs recording
- Geriatric care
- Documentation
- Mental health care
- Patient feeding
- Toileting assistance
Certification
Certified nurse technician phylebiost with secondary certification on moving beds in patient care associate in crime investigation and working in jails jailer and cpr certified with my bachelor in human services and case management
Accomplishments
Superior at ocala regional hospital team leader at university of Tennessee charge nurse at saint marrys
Peer specialist
- Working in recovery is my next up goal with the ability to do home care case management
Languages
English
Professional
Affiliations
Life ain’t about what you did it’s what you became from it
References
References available upon request.
Timeline
Associate of Science - Criminal Justice
Bryant & Stratton College
09.2024 - 12.2025
Bachelor of Science - Human Services
Post University
12.2021 - 12.2025
Nurse Technician
University of Tennessee Medical Center
04.2014 - 03.2022
Jail Administrator
Maynardville
12.2006 - 12.2009
Cna - Certified Nursing
University of Tennessee
05.2006 - 12.2007