SAMANTHA COURTNEY
Baton Rouge,LA
Summary
Experienced with patient care and clinical support. Utilizes effective communication skills to ensure patient comfort and understanding. Knowledge of medical procedures and healthcare protocols, ensuring high-quality patient care.
Professional healthcare specialist with strong clinical skills and solid foundation in patient care. Adept at supporting medical teams, prioritizing patient needs, and maintaining high standards under dynamic conditions. Known for effective communication, adaptability, and reliable team-oriented approach. Skilled in patient monitoring, medical documentation, and assisting with procedures, ensuring optimal care and safety.
Overview
17
17
years of professional experience
Work History
Nurse Technician
Our Lady of the Lake Children's Hospital
Baton Rouge, LA
06.2025 - 09.2025
- Assisted nursing staff with patient care activities and daily living tasks.
- Maintained cleanliness and organization of medical equipment and supplies.
- Supported patient mobility through safe transfer techniques and assistance.
- Monitored vital signs and reported changes to nursing staff promptly.
- Prepared patient rooms for incoming admissions or procedures efficiently.
- Documented patient information accurately in electronic health records systems.
- Participated in training sessions to enhance clinical skills and knowledge base.
- Collaborated with healthcare team to ensure continuity of care for patients.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained patient stability by checking vital signs and weight.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Served as a reliable resource for patients, families, and fellow staff members by remaining approachable and knowledgeable about all aspects of nursing care.
- Implemented fall prevention strategies, reducing patient injuries and increasing overall safety within the healthcare facility.
- Facilitated smooth transitions between shifts by providing detailed reports on patient status during change-of-shift handovers.
- Provided emotional support to patients and families during difficult situations, fostering trust and open communication.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Reduced patient anxiety through skillful communication and active listening during pre-operative preparations.
- Demonstrated adaptability when faced with unexpected challenges or changes in assigned duties within the nursing unit.
- Contributed to the prevention of hospital-acquired infections by strictly following hand hygiene guidelines and utilizing appropriate personal protective equipment.
- Expedited diagnostic testing procedures by collecting specimens such as blood samples accurately and efficiently.
- Promoted patient education by explaining procedures, medications, and self-care techniques in an understandable manner.
- Assisted with diagnostic procedures, contributing to timely diagnosis of health conditions.
- Maintained clean and organized patient environment, reducing risk of infections.
- Monitored and recorded patient vital signs, contributing to accuracy of medical records and treatment plans.
- Enhanced team efficiency by restocking supplies and preparing equipment for procedures.
- Contributed to positive patient experience by offering emotional support and empathy.
- Participated in emergency response teams, providing critical support in urgent care situations.
- Improved patient satisfaction by assisting with personal care tasks, including bathing and grooming.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
Medical Assistant/Receptionist
Ochsner Medical Center
Baton Rouge, LA
01.2021 - 11.2023
- Assisted patients with scheduling appointments and managing medical records.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Processed incoming calls and inquiries, ensuring timely responses and effective patient support.
- Maintained cleanliness and organization of reception area for optimal patient experience.
- Utilized electronic health record systems to update patient information accurately and efficiently.
- Managed insurance verification processes to facilitate smooth billing operations for patients.
- Adapted quickly to new software systems, enhancing office workflow and patient interaction efficiency.
- Supported clinical staff during patient examinations by preparing necessary instruments and supplies.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Improved office organization by maintaining accurate patient records and filing systems.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
Medical Assistant
Lake After Hours
Baton Rouge, LA
11.2018 - 03.2022
- Administered patient care, including vital signs monitoring and medical history documentation.
- Coordinated scheduling for patient appointments, ensuring efficient use of clinical resources.
- Assisted in the preparation of examination rooms and medical equipment for procedures.
- Educated patients on prescribed medications and post-treatment care instructions.
- Administered patient care, including vital sign assessments and medical history documentation.
- Assisted healthcare providers with examinations and procedures, ensuring patient comfort and safety.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Educated patients on treatment plans and medication instructions to enhance understanding and adherence.
- Mentored junior medical assistants, fostering skill development and teamwork within the clinic environment.
- Implemented process improvements for patient intake procedures, increasing overall efficiency in service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Direct Service Worker
Greater Fellowship Outreach
Baton Rouge, LA
02.2009 - 06.2021
- Assisted clients with daily living activities, promoting independence and dignity.
- Developed individualized care plans to address specific needs and preferences.
- Coordinated communication between clients, families, and healthcare providers to ensure holistic support.
- Monitored client progress and adjusted care strategies based on observed changes or feedback.
- Implemented safety protocols to maintain secure environments for clients and staff.
- Trained new staff on best practices in direct service delivery and client engagement.
- Facilitated group activities that enhanced social interaction and community involvement among clients.
- Advocated for client rights and access to necessary resources within the community services framework.
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
Education
High School Diploma -
James Madison High
Norcross, GA01-2010
No Degree -
Virginia College
Baton Rouge, LA01-2017
Bachelor of Science - Nursing Science
Southern University And A&M College
Baton Rouge, LA12-2026
Skills
- Patient care
- Patient transportation
- Healthcare ethics
- Documentation
- Physical assessments
- Specimen collection
- Pediatric care
- Mental health care
- Compassionate care
- Self-management
- Health promotion
- Vital signs monitoring
- Clinical judgment
- Patient ambulation
- Patient assessments
- Patient communication
- Quality improvement
- Bedsore prevention
- Privacy and confidentiality
- Dressing assistance
- Emergency response
- Geriatric care
- Charting
- Patient confidentiality
- Rehabilitation care
- Disease prevention
- Equipment disinfection
- Medical records management
- Patient feeding
- Patient safety
- Maternity care
- Regulatory compliance
- Vital signs recording
- Patient motivation and encouragement
- Toileting assistance
- Admission support
- Comfort care
- Position assistance
- ADL management
- Oxygen therapy
- CPR certification
- Basic life support
- Direct patient care
- Collecting vital signs
- Recording vital signs
- CPR/AED
- Universal precautions
- Empathy and compassionate care
- Client documentation
- Attention to detail
- Patient-focused care
- Medication administration
- First aid certification
- Patient safety management
- HIPAA compliance
- Vital signs
- Output monitoring and reporting
- Electronic charting
- Supply restocking
- Blood sugar monitoring
- Infection control
- Patient observation
- Patient evaluations
- Behavior redirection
- Wound care
- Health education
- Inpatient care
- Family education
- Preparing meals
- Phlebotomy training
- Oral hygiene
- Activities of daily living ADL support
- Medical equipment operation
- Pediatric emergency assessment, recognition and stabilization (PEARS)
- Certified phlebotomy technician
- Emotional intelligence
- Patient care technician (PCT)
- Clinical documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Nurse Technician
Our Lady of the Lake Children's Hospital
06.2025 - 09.2025
Medical Assistant/Receptionist
Ochsner Medical Center
01.2021 - 11.2023
Medical Assistant
Lake After Hours
11.2018 - 03.2022
Direct Service Worker
Greater Fellowship Outreach
02.2009 - 06.2021
High School Diploma -
James Madison High
No Degree -
Virginia College
Bachelor of Science - Nursing Science
Southern University And A&M College