Melissa Sevigny
Salisbury
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
AFC Urgent Care
03.2022 - 09.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared lab specimens for diagnostic evaluation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
National Certified Medical Assistant
CareWell Urgent Care
07.2017 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
National Certified Medical Assistant
Compunnel Healthcare, Inc
11.2020 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Covid testing.
- Agency contracted to more than one company.
National Certified Medical Assistant
CareSpot Urgent Care
08.2019 - 12.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- POC testing/phlebotomy
- Occupational testing, records, physicals.
Dialysis Patient Care Technician
UMass Memorial Medical Center - University Campus
06.2014 - 12.2018
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Cleaned and sterilized instruments, equipment and surfaces.
- Cared for patients by providing personal assistance and ambulation.
- Advised patients and families on health topics pertinent to care and treatment.
- Triaged patients in office or by phone to assess severity of conditions.
Education
Certification - National Certified Medical Assisting
10.2013
Certificate - Certified Nursing Assistant
01.1996
GED -
03.1994
Skills
- Exam Room Preparation
- HIPAA Compliance
- Inventory and Supply Management
- Proper Waste Disposal
- Injection Administration
- Medical Terminology
- Clinical Applications
- Patient Scheduling
- Medical Histories and Vital Statistics
- Basic Laboratory Tests
- Medical Records Management
- Electronic Health Records
- Continuous Quality Improvement (CQI)
- Administering Immunizations
- Patient Assessments
- Answering Questions
- EPIC EMR
- Patient Documentation
- Specimen Collection
- Processing Specimens
- Patient Engagement
- Lab Specimens and Collections
- Sterilize Instruments
- Medical Supply Monitoring
- Medication Side Effect Knowledge
- Skin Pricks
- Pharmacy Relations
- Operating EKG Equipment
- Venipuncture Expertise
- Dressing Removal
- Pulmonary Function Measurement
- Preparing Summaries
- Skin Tag Removal
- Performing EKGs
- Blood and Tissue Collection
- Flu Vaccinations
- Logging Messages
- Medical Equipment Functionality
- Centrifuge Operation
- Treatment Room Preparation
- Coordinating Drug Refills
- Vitals Collection and Documentation
- Telephonic Triage
- Multi-Line Telephone System Operation
- Active Learning
- Cleaning and Sanitizing
- Injury Treatment
- Patient Chart Tracking
Certification
- CMA - Certified Medical Assistant/AAMA
- BLS/CPR/AED. Infants/adults
Timeline
Certified Medical Assistant - AFC Urgent Care
03.2022 - 09.2022
National Certified Medical Assistant - Compunnel Healthcare, Inc
11.2020 - 08.2021
National Certified Medical Assistant - CareSpot Urgent Care
08.2019 - 12.2020
National Certified Medical Assistant - CareWell Urgent Care
07.2017 - 07.2022
Dialysis Patient Care Technician - UMass Memorial Medical Center - University Campus
06.2014 - 12.2018
The Salter College - Certification , National Certified Medical Assisting
Middlesex Community College - Lowell - Certificate , Certified Nursing Assistant
Quinsigamond Community College - GED,
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