Open To Work
Melissa Shamp
North Webster,IN
Work Preference
Summary
Multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
1
1
Certification
27
27
years of professional experience
Work History
ADMINISTRATIVE MANAGER/ FULL CHARGE BOOKKEEPER
OUSLEY SEAWALL CONSTRUCTION LLC
09.2025 - Current
- Process employee payroll, taxes and insurance.
- Reconcile statements, send estimates, pay invoices, balance accounts.
- Collaborated with accountant to produce accurate balance sheets, cash flow analyses, and profit and loss statements.
- Implemented QuickBooks system to streamline accounting processes..
- Reviewed and modified asset depreciation entries.
- Completed day-to-day duties accurately and efficiently.
- Managed customer calls; set up and followed up on appointments to enhance client engagement.
- Resolved customer issues with knowledgeable and friendly service, fostering high levels of satisfaction.
- Led the development of all marketing materials including product brochures, website content, email campaigns, and promotional collateral.
MORTGAGE SERVICING MANAGER
PROFESSIONAL FEDERAL CREDIT UNION
03.2021 - 09.2025
- Managed mortgage departments; home equity, processing, servicing, closing, and compliance to ensure operational efficiency.
- Oversaw first and second mortgage pipelines, ensuring timely processing and adherence to regulatory requirements.
- Commit mortgages to Fannie Mae, Freddie Mac, and FHLBI.
- Determined daily mortgage rates based on market conditions.
- Coached and developed team members, keeping them informed of industry changes and best practices.
- Led optimization of loan origination and point of sale platforms to improve efficiency.
- Underwriter for first and second mortgages.
- Trainer for new loan officers.
- Assist with audits and updated policy and procedures.
MORTGAGE LOAN ORGINATOR / UNDERWRITER / PROCESSING
FIRE POLICE
05.2020 - 02.2021
- Managed mortgage application processing and pipeline tracking.
- Collected and organized conditions to accelerate mortgage processing timelines.
- Collaborated with third party vendor on FHA and VA loans to streamline submissions.
- Guided members through mortgage process to ensure clarity and confidence.
- Review credit report with members.
- Produce procedures for mortgage workflow.
- Provide cross-sell to the consumer side.
BRANCH MANAGER
FORT FINANCIAL
05.2016 - 03.2020
- Hit monthly, quarterly and annual lending and selling goals.
- Managed branch facilities and streamlined procedures to support operational efficiency.
- Led a dedicated team through servant leadership, fostering collaboration and empowerment.
- Developed community engagement initiatives that increased branch visibility and strengthened local relationships.
SERVICE MANAGER
THREE RIVERS FCU
01.2000 - 05.2016
- Re-established relationships between credit union and auto dealerships to increase referral opportunities.
- Conducted credit analysis for consumers to assess loan eligibility and guide lending decisions.
- Developed loan officers and service representatives to enhance team capabilities.
- Community development and event coordinator.
- Employee Sign-ups at Select Employee Group sites.
Education
Masters Business Administration - Human Resource Management
INDIANA WESLEYAN UNIVERSITY
01-2009
BACHELOR OF COMMUNICATION - Public Relations
IPFW
01-2007
Skills
- Accounting software proficiency
- Microsoft Office Suite
- CRM proficiency
- Analytical thinking
- Attention to detail
- Internal and external systems
- Multitasking
- Leadership
- Team development
- Team collaboration
- Relationship management
- Flexibility and adaptability
Certification
- Enact Underwriter Certification, 2022
- Health and Insurance License, 2025
- NMLS License
Community Service
- Churubusco Community Childcare Center, Board President, 2017
- Churubusco Rotary, Rotarian, 2017
- Spencerville Volunteer Fire Department, President, 2013-2014
- IGNITE-Indian Credit Union League, Member, 2024-Current
- Whitley County Community School Advocate, 2025
Personal Information
Title: Manager
Nmls Number
866852
Timeline
ADMINISTRATIVE MANAGER/ FULL CHARGE BOOKKEEPER
OUSLEY SEAWALL CONSTRUCTION LLC
09.2025 - Current
MORTGAGE SERVICING MANAGER
PROFESSIONAL FEDERAL CREDIT UNION
03.2021 - 09.2025
MORTGAGE LOAN ORGINATOR / UNDERWRITER / PROCESSING
FIRE POLICE
05.2020 - 02.2021
BRANCH MANAGER
FORT FINANCIAL
05.2016 - 03.2020
SERVICE MANAGER
THREE RIVERS FCU
01.2000 - 05.2016
Masters Business Administration - Human Resource Management
INDIANA WESLEYAN UNIVERSITY
BACHELOR OF COMMUNICATION - Public Relations
IPFW