Melissa Sheable
Experian
McCordsville,USA
15
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
UI Claims Analyst
8 Months- Analyzed claims data to identify trends and discrepancies, enhancing accuracy in decision-making processes.
- Collaborated with cross-functional teams to resolve complex claim issues, improving overall customer satisfaction.
- Reviewed and validated claims documentation, ensuring compliance with regulatory standards and company policies.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
CLAIMS INVESTIGATOR
4 Years 10 Months- Investigated claims for eligibility and compliance with state workforce regulations, ensuring accurate processing and adherence to legal standards.
- Analyze documentation and evidence to resolve discrepancies in unemployment insurance claims.
- Review and interpret policies to ensure accurate adjudication of claims processes.
- Conducted interviews with claimants and employers to clarify details and gather necessary data, enhancing accuracy of claims evaluations.
- Maintain detailed records of investigations, ensuring documentation meets legal standards for audits.
- Prepare exhibits and attend appeal hearings representing the Indiana Department of Workforce Development.
PROGRAM COORDINATOR
1 Year 10 Months- Coordinated meal delivery schedules to enhance resource allocation and service efficiency.
- Coordinated meal delivery schedules to optimize resource allocation and improve service efficiency.
- Organized fundraising events to boost community engagement and support for program initiatives.
- Streamlined administrative processes by implementing record-keeping methods for efficient volunteer management.
PATIENT FINANCIAL COUNSELOR
7 Years 8 Months- Guided patients through financial assistance programs, increasing access to necessary healthcare services.
- Analyzed insurance coverage and eligibility to provide accurate billing information to patients.
- Guided patients through financial assistance programs to improve access to healthcare services.
- Advocated for patients in navigating complex insurance processes, securing essential funding support.
- Trained new staff on financial counseling protocols, promoting effective service delivery and improving patient satisfaction.
Education
HIGH SCHOOL DIPLOMA
Skills
Policy interpretation
Customer service
Problem-solving
Task prioritization
Claims investigation
Fraud detection
Computer skills
Time management
Critical thinking
Timeline
UI Claims Analyst
Experian
12.2025 - CurrentRead More
CLAIMS INVESTIGATOR
Indiana Department of Workforce Development
02.2021 - 12.2025Read More
PROGRAM COORDINATOR
Meals on Wheels of Hancock County
03.2019 - 01.2021Read More
PATIENT FINANCIAL COUNSELOR
Community Health Network
04.2011 - 12.2018Read More
Warren Central High School
HIGH SCHOOL DIPLOMA
Read More