Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Shearer

Inbound Dock
Toledo,OH

Summary

Customer-focused Inbound Dock skilled in growing customer base and increasing satisfaction. Hard working to get the products from dock to stow. Can work under pressure. Great with communicate skills. I want to make sure that we are hitting our numbers. Leave the department better than you found it.

Overview

24
24
years of professional experience

Work History

Inbound Dock

Amazon
Rossford, Ohio
11.2020 - Current

Business Owner

Infinite Vapor Usa
Toledo, Ohio
08.2013 - 03.2020
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Billing Supervisor

Medcorp Inc.
Toledo, Ohio
09.2008 - 12.2013
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
  • Oversaw financial operations, producing invoices, processing payments and preparing deposits.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Performed account reconciliations and resolved variances.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.

Food Server

Mancy's Steak House
Toledo, Ohio
04.1990 - 02.2000
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Completed table resets by wiping down surfaces and refilling condiments.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.

Education

Owens Community College
Perrysburg, OH

High School Diploma -

Bowling Green High School
Bowling Green, OH
06.1990

Bachelor of Science - Emergency Medical Technology

Owens Community College
Perrysburg, OH
07.2000

Associate of Science - Medical Insurance Billing

Owens Community College
Perrysburg, OH
04.2001

Skills

  • Stacking Pallets
  • Vendor Relationships
  • OSHA Standards
  • External Audits
  • TRD trailers into Dock
  • Pit trained
  • PG for PA to run dock
  • getting associates placed in positions for shift
  • sorter trained
  • stow trained
  • outbound trained
  • Problem Solved trained
  • ISS trained
  • Decant trained

Timeline

Inbound Dock

Amazon
11.2020 - Current

Business Owner

Infinite Vapor Usa
08.2013 - 03.2020

Billing Supervisor

Medcorp Inc.
09.2008 - 12.2013

Food Server

Mancy's Steak House
04.1990 - 02.2000

Owens Community College

High School Diploma -

Bowling Green High School

Bachelor of Science - Emergency Medical Technology

Owens Community College

Associate of Science - Medical Insurance Billing

Owens Community College

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Melissa ShearerInbound Dock