Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Melissa Shemie

Melissa Shemie

BANKER
LOS ANGELES,CALIFORNIA

Summary

Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Sale Supervisor

Shahrzad Travel Agency
Los Angeles, CA
08.2013 - 04.2020
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
  • Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences

Customs Specialist

Import And Exports
TEHRAN, IRAN
01.2000 - 05.2013
  • Coordinated with shipping and transport companies on behalf of clients
  • Lead facilitator for customer issue resolution related to service performance and cargo issues
  • Advised customers on transportation options, types of carriers or shipping routes

Bank Teller

MELI BANK
TEHRAN, IRAN
06.1998 - 12.1999
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Reconciled cash drawer and resolved discrepancies
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Educated customers on use of banking website and mobile apps
  • Provided customer records, account statements and copies of checks

Education

Associate of Science - ULTRASOUND

WEST COAST INSTITUTE ULTRASOUND, Beverly Hills, CA
04.2017

Bachelor of Science - Interpretation ENGLISH

AZAD UNIVERCITY TEHRAN, IRAN -TEHRAN
04.2002

High School Diploma -

ZEYNABIYEH , IRAN- NIR
01.1998

Skills

  • Customer Support Needs Assessment
  • Health and Safety Regulations
  • Customer Relationship Management
  • Financial Services
  • Excellent Communication Skills
  • Customer Experience
  • Account Management
  • Client Satisfaction
  • Administrative Support Languages: Trilingual in English and Farsi -Turkish Knowledge of Arabic
    Financial Solutions Advisory
    Investment & Banking Products
    Accounting Transactions

  • Customer Experience
  • Account Management
  • Client Satisfaction
  • Administrative Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sale Supervisor - Shahrzad Travel Agency
08.2013 - 04.2020
Customs Specialist - Import And Exports
01.2000 - 05.2013
Bank Teller - MELI BANK
06.1998 - 12.1999
WEST COAST INSTITUTE ULTRASOUND - Associate of Science, ULTRASOUND
AZAD UNIVERCITY TEHRAN - Bachelor of Science, Interpretation ENGLISH
ZEYNABIYEH - High School Diploma,

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Melissa ShemieBANKER