Professional with strong background in vendor management, excelling in supplier negotiations, contract management, and performance evaluation. Proven ability to drive cost-saving initiatives and streamline procurement processes while maintaining quality standards. Strong focus on team collaboration and achieving results, known for reliability and adaptability in changing environments. Skilled in vendor relationship management, strategic sourcing, and process optimization, with reputation for fostering productive partnerships and ensuring operational efficiency.
Hi, I’m
Melissa Shoat
Senior IT Vendor Management
Jacksonville,FL
Summary
Overview
18
years of professional experience
3
Certifications
Work History
Pathward
Senior IT Vendor Manager - IT Engineering
04.2022 - 08.2025
Job overview
- Eliminated redundant IT services, saving $250K annually and improving budget efficiency by 12%
- Standardized ServiceNow entitlement processes for compliance and purchase-right accuracy
- Created vendor scorecards with real-time KPI/KRI insights for executive reporting
- Renegotiated contracts to reduce costs, improve SLAs, and strengthen vendor relations
- Managed full vendor contract lifecycle to mitigate risk and ensure continuity
- Streamlined AP workflows, achieving 99% invoice accuracy and 25% faster approvals
- Supported audits by remediating compliance gaps and enforcing control measures
- Trained staff on vendor management best practices and compliance standards
- Analyzed vendor metrics to identify trends and drive improvements
- Managed key vendor relationships to enhance collaboration and service quality
- Defined KPIs to monitor vendor performance and increase accountability
- Led process improvement efforts to boost operational efficiency
- Partnered with Legal and Compliance to ensure contract adherence to regulations
First Republic Bank
Vendor Due Diligence Manager
05.2021 - 10.2021
Job overview
- Directed full vendor lifecycle, accelerating due diligence by 30% and ensuring OCC/FDIC compliance
- Partnered with Legal, Compliance, Finance, and IT Security to align oversight with OCC policies
- Conducted risk assessments and gathered due diligence data, reducing contract approvals by 20%
- Led vendor-stakeholder meetings to resolve issues and ensure service continuity
- Monitored scorecards and SLAs, launching plans that improved SLA compliance by 15%
- Managed vendor relationships to uphold service quality and compliance standards
- Developed vendor evaluation processes to improve procurement efficiency
- Oversaw contract negotiations and renewals to enhance cost and service outcomes
- Coordinated vendor reviews to identify gaps and drive corrective actions
Barclays
Vendor Manager
01.2008 - 08.2019
Job overview
- Built vendor performance frameworks to improve service and accountability
- Managed vendor contracts to ensure compliance and goal alignment
- Collaborated across teams to resolve issues and boost efficiency
- Analyzed vendor metrics to drive improvement and optimize operations
- Managed vendor audits and risk assessments, including on-site evaluations to ensure compliance and mitigate third-party risks
Skills
Vendor Management Contract Lifecycle Oversight Third-Party Risk (TPRM) Spend Optimization Project LeadershipServiceNow Archer (eGRC) Azure DevOps (ADO) Microsoft 365 SharePoint Salesforce Visio LucidchartCost Reduction Internal Controls Policy & SOP Development IT Service Delivery Regulatory Compliance (OCC, SOX)Stakeholder Engagement Cross-Functional Governance Vendor Relations Training & Enablement Negotiation
Certification
Program Management for IT Professionals Date: March 2025
Timeline
Senior IT Vendor Manager - IT Engineering
Pathward
04.2022 - 08.2025
Vendor Due Diligence Manager
First Republic Bank
05.2021 - 10.2021
Vendor Manager
Barclays
01.2008 - 08.2019