Melissa Shriver
Ottertail,MN
Summary
Results-driven office manager with expertise in payroll processing, document organization, and customer service. Proven ability to streamline operations and enhance team collaboration for improved workflow.
Overview
2027
2027
years of professional experience
Work History
Office Manager
Minnesota Communications Inc.
Willow River, Minnesota
08.2020 - 06.2026
- Streamlined office operations and coordinated administrative tasks for efficient workflow.
- Oversaw front desk operations, welcoming visitors and efficiently directing inquiries.
- Handled phone calls, emails, mail routing, and courier coordination for seamless communication flow.
- Developed and maintained filing systems to ensure organized records and documentation.
- Monitored invoices and payments to maintain precise accounts receivable and payable records.
- Monitored client payments and contacted clients regarding overdue accounts.
- Processed payroll for temporary, hourly, and salaried employees, verifying all data accuracy.
- Calculated overtime, vacation, and sick hours while ensuring compliance with policies.
- Handled employee requests for direct deposit enrollment and address changes.
Office Assistant
A Daughter’s Love Inc.
Staples, Minnesota
07.2017 - 08.2020
- Processed payroll for employees using automated payroll systems.
- Processed payroll for up to 30 employees weekly using specialized software.
- Responded to payroll inquiries from staff and resolved issues promptly.
- Maintained employee records and ensured accuracy in data entry.
- Reviewed timesheets for completeness and compliance with company policies.
- Established employee payroll files and updated existing files with new information.
- Updated payroll system with new hire information including benefits deductions.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Managed confidential personnel files containing sensitive employee information in accordance with legal requirements.
- Processed customer invoices using billing software for accurate account management.
- Managed customer accounts and updated records regularly.
- Provided personal care and assistance with daily living activities.
- Administered medications according to prescribed schedules and protocols.
- Monitored client health and reported changes to healthcare professionals.
- Assisted clients with mobility and transportation to appointments or activities.
- Maintained a clean and safe environment for clients at all times.
- Developed meaningful relationships to enhance client emotional well-being.
- Communicated effectively with family members regarding client progress and needs.
- Supported bathing, dressing and personal care needs.
- Collaborated with healthcare teams to coordinate comprehensive care plans.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Laundered clothing and bedding to prevent infection.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Teller
Mid Central National Bank
Staples, Minnesota
08.2016 - 08.2018
- Processed customer transactions with a focus on accuracy and efficiency, enhancing customer satisfaction.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Managed cash drawer and balanced daily transactions.
- Handled large volumes of currency with precision, ensuring compliance and minimizing errors.
- Assisted customers with account inquiries and services.
- Assisted customers in opening new accounts and completing required paperwork.
- Processed customer check orders, placed stop payment orders and conducted additional special services for customers.
- Counted currency for deposits, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Maintained confidentiality of all customer records and information according to company policies.
- Provided detailed explanations of account information, improving customer understanding and engagement.
- Identified transaction errors when debits and credits did not balance.
Veterinary Assistant
Walker Animal Hospital
Walker, Minnesota
2001 - 2015
- Assisted veterinarians during examinations, ensuring efficient and thorough procedures.
- Monitored vital signs of animals pre- and post-surgery, ensuring stable conditions.
- Restrained animals safely during examinations using species-appropriate techniques.
- Educated pet owners on proper care techniques and post-treatment instructions to support optimal recovery.
- Maintained accurate documentation of patient records, reflecting treatments and histories.
- Managed inventory of medical supplies, ensuring availability for clinic operations and preventing shortages.
- Organized operating rooms prior to surgeries, improving workflow efficiency.
- Trained new staff on office procedures, improving onboarding process and contributing to overall patient care.
Education
High School Diploma -
Staples
Minnesota 05-1989
Skills
- Office management
- Payroll processing
- Billing administration
- Records management
- Record management
- Customer service
- Cross-functional teamwork
Timeline
Office Manager
Minnesota Communications Inc.
08.2020 - 06.2026
Office Assistant
A Daughter’s Love Inc.
07.2017 - 08.2020
Teller
Mid Central National Bank
08.2016 - 08.2018
Veterinary Assistant
Walker Animal Hospital
2001 - 2015
High School Diploma -
Staples