Melissa Silva
Hoschton,GA
Summary
Upbeat and Positive!
- experienced and effective operations manager bringing valuable experiences and a passion for people
- experienced in high volume and fast paced working environments
- detail oriented and always shares an empathetic attitude
Overview
10
10
years of professional experience
Work History
Sales
Marquez Foods
Atlanta, Ga
03.2024 - Current
- place sales calls and handle sales for incoming customer calls
- work to build relationships with customers by in person sales meetings and by being prompt and attentive to the customers needs
- run timely and efficient routes to confirm the stores are properly stocked with product
Fire Claim Specialist
State Farm Insurance
Atlanta, Ga
01.2023 - 10.2023
- customer service - personally accountable for providing prompt, friendly, cost-effective service to our customers
- fire claim investigations - focusing on the details of the claim
- wind, hail, and water claim handling
- policy/coverage interpretation
- damage assessment/xactimate estimatics
- customer and agent follow ups
Production Manager and Sales
Southern Standard Roofing & Exteriors
Buford, Ga
03.2021 - 01.2023
- manage sales team
- create estimates for sales team
- ordering materials for projects
- coordinate installations and repairs with crews and homeowners
- customer service -prioritizing homeowners needs and expectations
- create completion certificates for insurance companies
Regional Production Coordinator/ Manager
Power Home Remodeling
Norcross, Ga
09.2018 - 03.2021
- ordered materials for projects - inventory
- set installation dates with homeowners
- confirmed installations with homeowners
- handled finance documents
- managed all crews in the field
- customer service follow up
- innovative problem solving
- worked in a team setting
- collections
Manager on Duty
Sports Clips Hair Salon
Buford/Dacula, Ga
01.2015 - 09.2018
- created schedule for all stylists
- inventory
- pay roll
- daily monitoring of store
- opening and closing duties
- provided daily customer service
Education
Cosmetology -
Hair Design , Process Institute of Cosmetology
Lawrenceville, Ga01.2011
High School Diploma -
Buford High School
Buford, GA05.2008
Skills
Skills
- ability to multitask
- ability to work in a team
- fast learner
- adaptability
- customer service
- decision making
- problem solving
- leadership
- xactimate
- excel
- google sheets
- quick books
- acculynx sales force
Timeline
Sales
Marquez Foods
03.2024 - Current
Fire Claim Specialist
State Farm Insurance
01.2023 - 10.2023
Production Manager and Sales
Southern Standard Roofing & Exteriors
03.2021 - 01.2023
Regional Production Coordinator/ Manager
Power Home Remodeling
09.2018 - 03.2021
Manager on Duty
Sports Clips Hair Salon
01.2015 - 09.2018
Cosmetology -
Hair Design , Process Institute of Cosmetology
High School Diploma -
Buford High School