Melissa Simao
Lewiston
Summary
Dynamic professional with a strong work ethic and exceptional problem-solving skills working self employed at Posh Emporium and Cafe, Bright Beginning’s Child Care Center Inc. and Green Solutions Realty and Cleaning Services Inc. Proven ability in time management and customer service, enhancing operational efficiency and client satisfaction. Adept at project coordination and maintaining confidentiality, committed to delivering quality results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Home Health/ Personal Assistant
Self Employed Services
Gray, ME
01.2026 - Current
- Assisted in scheduling meetings and managing calendars.
- Coordinated arrangements, including itineraries and accommodations.
- Maintained and organized office documents and maintained filing systems for efficiency.
- Maintained appropriate filing of personal and professional documentation.
- Improved time management through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- I am ServeSafe Certified. I create/ prep daily meals in the crockpot and desserts every time I work that are based off of a nutritious meal plan as well as dietary needs.
- Home Cleaning and Organization
- Assistance with using a lift and assisting client to and from the bathroom.
HOA Road President
Self Employed Services
Lewiston, ME
11.2025 - Current
- Set up and implementation of plowing/ sanding services for the 2025/2026 snow season.
- Coordinate plow driver, sand driver when needed.
- Collect payments from 5 different homes on the road that make up the HOA. Pay the plow company on time at the end of every month.
- Oversaw financial operations, ensuring accuracy in budgeting and forecasting processes.
- Cultivated partnerships with local organizations to expand service reach and community impact.
- Conducted market research to identify trends and inform strategic decision-making efforts.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
CPR/ FA Instructor
American Heart Association
Lewiston, Me
01.2023 - Current
- Guided/ Hands on learning techniques of infant, child and adult cpr, first aid and aed certification. Students are shown hands on demonstrations as well as me timing them and implementing cpr/ first aid on the mannequins for certification.
- Written, oral and hands on learning and understanding.
- Developed and delivered engaging educational programs on cardiovascular health topics.
- Facilitated hands-on training sessions for CPR and first aid certification.
- Assessed participant performance through evaluations and provided constructive feedback.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Reviewed class and student records to identify improvement opportunities.
Green Solutions Realty and Cleaning Services Inc
Self Employed Services
Lewiston, Me
11.2021 - Current
- I started off by renting my properties out long term and short term. A long term tenancy unusually consisted of a 1 year lease. A short term rental consisted of me posting my home on AirBNB or VRBO platforms in which people online book and stay at your property from 2 days up to a few months. After guests leave I would clean the properties and rent the home back out for other guests.
- I currently own 5 properties.
- After cleaning my own properties others starting inquiring and wanting me to clean there homes and rental properties as well.
- Driven, ambitious and great with customer service and understanding.
- Knowledgeable with real estate, real estate transactions, brokers/ companies/lending, 1031 exchanges, etc.
- Strong leadership and independence skills.
- Excellent with money management/ Spreadsheets/ Word Documents
- Proficiency in Coordination of Time/ Scheduling
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Resolved problems, improved operations, and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
MAB Clean Outs
Self Employed Services
Auburn, Me
07.2019 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information, and provided solutions to problems.
- I preformed clean outs for home owners for moving sales, yard sales and estate sales.
- I set up, advertise and clean up at the end.
- I take 50% of the sales while the home owners also gets 50% of the sales.
Bright Beginning’s Child Care Center Inc
Self Employed Services
Auburn, ME
01.2009 - Current
- I am the owner and director of Bright Beginning’s Child Care Center Inc. I owned two locations but dropped down to one about 5 years ago.
- Strong work ethic. Very well spoken. Quick learner.
- Excellent with money and sales.
- Strong leadership skills.
- Motivated, ambitious and driven.
- Lesson planning and healthy/ nutritious menu implementation
- Daily schedules for infants, toddlers and preschoolers.
- Interactions/ meaningful conversations with staff, parents, State members, interviews, etc.
- Compliance with all State Policies and Protocols.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Posh Emporium and Cafe
Self Employed Services
Auburn, Me
11.2021 - 2022
- I had a cafe and emporium open for 1.5 years. I am ServeSafe Certified. I made many home made meals and desserts such as soups, salads, sandwiches, breakfast/ lunch items, pastries/ donuts, chocolate covered strawberries, lattes, coffee, energy refreshers, etc.
- I made my own products such as reupholstering furniture, lip balms, candles, stationary, arts and crafts projects, canning/ canned goods, etc.
- Proficient with computer use/ sales/ operations.
- Excellent written and verbal communication.
- Compliance with all state and city protocols and officers.
- Resolved problems, improved operations, and provided exceptional services.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Cosmetologist
Sarah Jeanne's Tuxedo & Shuttle Services
Lewiston, Me
11.2008 - 2009
- Provided personalized hair and makeup services for special events, enhancing customer satisfaction and appearance.
- Daily hair and makeup needs for men, woman and children. Perms, cuts, beard trims, colors, highlights, spray tanning, makeup, waxing, etc.
- Bookings appointments and making appointment reminder phone calls.
- Assisted clients in selecting suitable products for their beauty needs, ensuring tailored recommendations.
- Maintained cleanliness and organization of workstations, promoting a safe and inviting environment.
- Adapted to diverse client requests, demonstrating flexibility in hairstyling techniques and product applications.
Waitress
Davincis Ristorante & Pizzeria
Lewiston, Me
01.2008 - 2009
- Fast paced Waitressing position. Prep work/ cleaning/ money management/ computer skills/ customer service.
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Monitored inventory levels and communicated needs to management effectively.
- Upsold daily specials and promotions, improving overall sales performance.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
Hours in Child Care Field - Early Learning And Child Care
Maine Roads To Quality
Portland, ME01.2009
Cosmetology License - Hair/ Skin/ Makeup
Capilo Institute
Augusta, ME10.2007
Skills
Time management
Multitasking and organization
Customer service
Strong work ethic
Strong communication skills
Creative thinking capacity
Strong problem solver
Attention to detail
Time management expertise
Detail-oriented mindset
Dedicated team player
Appointment scheduling
Exceptional organization
Valid Driver's license
Commitment to quality and service
Errands
Administrative support
Professional and mature
Advanced interpersonal skills
Schedule management
Complex Problem-solving
Efficient note-taking
Resourceful
Discretion and confidentiality
Filing and data archiving
File and database management
Scheduling
Report writing
Calendar management proficiency
Organizing and preparing meetings
Event planning
Client relations
Meticulous attention to detail
Travel coordination
Project coordination
Guest relations
Food service background
Research and analysis capabilities
Office supply management
Project coordination experience
Meeting planning
Vendor relationship management
Spreadsheet management
Housekeeping
Customer needs assessment
Project planning
Meeting coordination experience
Account management
Invoice processing
Training staff
Business writing
Business development
Clean driving record
Childcare experience
Staff collaboration
Project management
Staff motivator
Restaurant experience
Call screening
Public relations background
Extensive vocabulary
Legal administrative support
Interior decorating
Developing menus
Compensation and benefits
Conference planning
Timeline
Home Health/ Personal Assistant
Self Employed Services
01.2026 - Current
HOA Road President
Self Employed Services
11.2025 - Current
CPR/ FA Instructor
American Heart Association
01.2023 - Current
Green Solutions Realty and Cleaning Services Inc
Self Employed Services
11.2021 - Current
Posh Emporium and Cafe
Self Employed Services
11.2021 - 2022
MAB Clean Outs
Self Employed Services
07.2019 - Current
Bright Beginning’s Child Care Center Inc
Self Employed Services
01.2009 - Current
Cosmetologist
Sarah Jeanne's Tuxedo & Shuttle Services
11.2008 - 2009
Waitress
Davincis Ristorante & Pizzeria
01.2008 - 2009
Hours in Child Care Field - Early Learning And Child Care
Maine Roads To Quality
Cosmetology License - Hair/ Skin/ Makeup
Capilo Institute