Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Melissa Sines

Baltimore,MD

Summary

Results-driven Benefit Authorizer with expertise in claims processing and policy interpretation within the Social Security Administration. Skilled in data analysis and problem-solving to enhance client satisfaction and operational efficiency. Strong communicator fostering positive relationships and effective team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Benefit Authorizer

Social Security Administration
Woodlawn, MD
07.2023 - Current
  • Makes final decisions on a wide range of cases, including entitlement to benefits, non-entitlement, continuing entitlement, and benefit payment amounts.
  • Researches government policy and procedures to adjust and process claims.
  • Deciphers alerts, exceptions, and various issues that the complex system creates.

Radiographer

Priority Care Clinics
Baltimore, MD
10.2020 - 05.2023
  • Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
  • Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
  • Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
  • Knowledge of medical insurers and benefits.

Customer Service Representative

Marathon Veterinary Hospital
Marathon, FL
01.2020 - 07.2020
  • Engaged in conversation with customers through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently meet the needs of clients and their pets.
  • Directed client phone calls to veterinarians, technicians, or took messages based on urgency.

Radiographer

Priority Care Clinics
Baltimore, MD
10.2018 - 12.2019
  • Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
  • Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
  • Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.

Education

Bachelor of Science - Psychology, Business Minor

University of Maryland Global Campus
Hyattsville, MD
12-2024

Associate of Science - Radiography

Community College of Baltimore County
Essex, MD
06-2016

Skills

  • Data analysis
  • Research methods
  • Problem solving
  • Policy interpretation
  • Interpersonal communication
  • Claims processing
  • Microsoft office
  • Critical thinking
  • Ability to multitask
  • Medical knowledge

Certification

  • RT (R)(CT)

References

References available upon request.

Timeline

Benefit Authorizer

Social Security Administration
07.2023 - Current

Radiographer

Priority Care Clinics
10.2020 - 05.2023

Customer Service Representative

Marathon Veterinary Hospital
01.2020 - 07.2020

Radiographer

Priority Care Clinics
10.2018 - 12.2019

Bachelor of Science - Psychology, Business Minor

University of Maryland Global Campus

Associate of Science - Radiography

Community College of Baltimore County
Melissa Sines