Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Singleton

Elkhart,IN

Summary

Detail-oriented office manager with strong skills in scheduling coordination, document organization, and client communication. Committed to maintaining efficient workflows and supporting team productivity.

Overview

8
8
years of professional experience

Work History

General Manager/Customer Account Representative

Superior Auto-Sac Finance INC
Plymouth, Indiana
06.2017 - 03.2025
  • Coordinated daily office operations and maintained efficient workflow.
  • Managed scheduling for staff and appointments with clients.
  • Managed front desk operations, greeting visitors and directing them to appropriate personnel.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Supported team members by providing administrative assistance.
  • Communicated effectively with clients to address inquiries and concerns.
  • Assisted in processing customer payments and handling transactions.
  • Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office inventory and placed new supply orders.
  • Implemented filing systems to maintain accurate records and documentation.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Assisted in recruiting and onboarding new employees, contributing to effective integration into the team.
  • Oversaw daily operations to ensure smooth business functions and customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Managed customer accounts and resolved inquiries efficiently.

Education

High School Diploma -

Oregon Davis High School
Hamlet, IN
05-1990

Skills

  • Office administration
  • Scheduling coordination
  • Inventory management
  • Document organization
  • Payment processing
  • Customer service
  • Client communication
  • Time management
  • Employee onboarding
  • Team collaboration
  • Attention to detail

Timeline

General Manager/Customer Account Representative

Superior Auto-Sac Finance INC
06.2017 - 03.2025

High School Diploma -

Oregon Davis High School

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Melissa Singleton