Kim Nguyen
Renton,WA
Summary
Experiences Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring customer service associates with talent for interacting with staff at all levels of organization and clientele. And am always willing to take on more responsibilities to have a complete understanding of all aspects of the organization/company.
Overview
24
24
years of professional experience
Work History
Sales Representative/Account Manager
Cenveo
01.2020 - Current
- Stay updated on industry trends and best practices, continuously improving skills and knowledge to support team and production growth.
- Cultivate and maintain strong relationships with key clients, ensuring ongoing satisfaction and loyalty through proactive communication and problem-solving.
- Identify and pursue new sales opportunities through prospecting, cold calling, networking, and referrals.
- Conduct product presentations and demonstrations to showcase the features and benefits of envelope products to potential customers.
Customer Service Manager
Cenveo
01.2017 - 01.2020
- Experienced in leading and mentoring teams, fostering a collaborative work environment focused on achieving strategic goals.
- Manage a diverse group of customer service reps with various experience, cultural backgrounds, and abilities within the Western Region (Kent, PDX and HI)
- Work closely with Sales Representatives on Requests for Quotation (RFQs) to develop competitive bids and secure new business opportunities.
- Lead initiatives to streamline workflows and enhance operational efficiency within the Customer Service department, optimizing service delivery and client satisfaction.
- Ensure adherence to company policies, industry regulations, and quality standards in all customer interactions and service delivery processes.
Customer Service Lead
Cenveo
01.2001 - 01.2017
- Proficient in managing multiple accounts, including overseeing a $5+ million account
- Skilled in writing up quotes and effectively closing sales with customers, demonstrating persuasive communication and negotiation abilities.
- Adept at collaborating with multiple departments to coordinate order fulfillment, ensuring timelines are met and customer expectations are exceeded.
- Capable of overseeing projects from inception to completion, utilizing organizational skills and attention to detail to achieve successful outcomes.
Customer Service
GAC/ALLIED
01.2000 - 01.2001
- Work directly with clients to gather detailed information for high volume printing projects to ensure customer satisfaction and ensure production efficiency
- Consolidated concise direction to provide clear expectations of how production needs to be completed to reduce company and resource waste
- Followed up with every step of the printing process to gain a thorough understanding of the services we provide and ensure complete customer satisfaction.
Education
Delgado Community College
New Orleans, LAHigh School Diploma -
Edna Karr High School
New Orleans, LA05.1995
Skills
- Complex Problem-Solving
- Product and service knowledge
- Customer Relations
- Account Servicing
- Customer Needs Assessment
- Organizational Leadership
- Organization and Multitasking
- Office Administration
- Efficient in Microsoft Office
- Data Entry
- Document Preparation
- Filing systems
- Time Management
Languages
English
Vietnamese
Timeline
Sales Representative/Account Manager
Cenveo
01.2020 - Current
Customer Service Manager
Cenveo
01.2017 - 01.2020
Customer Service Lead
Cenveo
01.2001 - 01.2017
Customer Service
GAC/ALLIED
01.2000 - 01.2001
Delgado Community College
High School Diploma -
Edna Karr High School
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