Lissa Murdock
Chula Vista,CA
Summary
Experienced professional bringing a strong background in customer service, sales, and communication skills to deliver tailored solutions and build lasting client relationships. Skilled in time management, analytical problem-solving, and leveraging computer literacy to streamline processes and enhance outcomes. Dedicated to providing exceptional service and driving business growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Representative/Account Manager
STATE FARM INSURANCE-FINANCIAL SERVICES AGCY
07.2018 - Current
- Meet with individuals and organizations, assess their requirements and risk profiles, and advise on appropriate insurance solutions for auto, home, life, health, and Auto.
- Prepare and submit insurance applications, issue quotes, maintain client records, and prepare activity and sales reports helping them select policies that best fit their situations.
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 20% annually.
- Proactively identify and contact potential clients through cold calling, networking events, and referrals to generate new business opportunities.
- Maintain ongoing relationships with existing clients by conducting regular policy reviews, explaining changes, and offering additional coverage as needs evolve.
Substitute Teacher
Chula Vista Elementary School District
10.2001 - 05.2015
- Stood in for absent staff members to conduct one-on-one instruction in all subjects.
- Created detailed lesson plans aligned with course syllabus that were differentiated by content.
- Greet and connect with students as they enter to create a welcoming and calm environment.
- Communicating frequently with parents about student progress and school activities through conferences.
- Provided classroom teacher with written feedback on results of lessons and student behavior issues.
- Maintained discipline and classroom control, fostering safe and positive learning environment.
Education
Bachelor's Degree - Liberal Arts
San Diego State University
San Diego05.2001
Associate in Arts (A.A.) - General Studies
Southwestern community College
Chula Vista05.2000
Skills
Customer service
Time management
Communication skills
Documentation review
Computer literacy
Analytical and problem-solving
Sales and marketing
Certification
- California License: Life, Accident & Health
- California License: Property & Casualty
- California License: Personal Lines License
Timeline
Sales Representative/Account Manager
STATE FARM INSURANCE-FINANCIAL SERVICES AGCY
07.2018 - Current
Substitute Teacher
Chula Vista Elementary School District
10.2001 - 05.2015
Bachelor's Degree - Liberal Arts
San Diego State University
Associate in Arts (A.A.) - General Studies
Southwestern community College