Lissa Murdock
Chula Vista,CA
Summary
Experienced professional bringing a strong background in customer service, sales, and communication skills to deliver tailored solutions and build lasting client relationships. Skilled in time management, analytical problem-solving, and leveraging computer literacy to streamline processes and enhance outcomes. Dedicated to providing exceptional service and driving business growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Representative/Account Manager
STATE FARM INSURANCE-FINANCIAL SERVICES AGCY
Chula Vista, CA
07.2018 - Current
- Meet with individuals and organizations, assess their requirements and risk profiles, and advise on appropriate insurance solutions for auto, home, life, health, and Auto.
- Prepare and submit insurance applications, issue quotes, maintain client records, and prepare activity and sales reports helping them select policies that best fit their situations.
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 20% annually.
- Proactively identify and contact potential clients through cold calling, networking events, and referrals to generate new business opportunities.
- Maintain ongoing relationships with existing clients by conducting regular policy reviews, explaining changes, and offering additional coverage as needs evolve.
Substitute Teacher
Chula Vista Elementary School District
Chula Vista, CA
10.2001 - 05.2015
- Stood in for absent staff members to conduct one-on-one instruction in all subjects.
- Created detailed lesson plans aligned with course syllabus that were differentiated by content.
- Greet and connect with students as they enter to create a welcoming and calm environment.
- Communicating frequently with parents about student progress and school activities through conferences.
- Provided classroom teacher with written feedback on results of lessons and student behavior issues.
- Maintained discipline and classroom control, fostering safe and positive learning environment.
Education
Bachelor's Degree - Liberal Arts
San Diego State University
San Diego05.2001
Associate in Arts (A.A.) - General Studies
Southwestern community College
Chula Vista05.2000
Skills
Customer service
Time management
Communication skills
Documentation review
Computer literacy
Analytical and problem-solving
Sales and marketing
Certification
- California License: Life, Accident & Health
- California License: Property & Casualty
- California License: Personal Lines License
Timeline
Sales Representative/Account Manager
STATE FARM INSURANCE-FINANCIAL SERVICES AGCY
07.2018 - Current
Substitute Teacher
Chula Vista Elementary School District
10.2001 - 05.2015
Bachelor's Degree - Liberal Arts
San Diego State University
Associate in Arts (A.A.) - General Studies
Southwestern community College