Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Avril Bermudez

Miami,FL

Summary

Reliable and adaptable professional with over a year of experience in customer service and sales. Skilled in resolving customer concerns, managing high volumes of interactions, and maintaining a positive, solution-focused attitude. Strong communicator and quick learner with proven ability to stay organized, handle transactions accurately, and contribute to team goals in fast-paced environments.

Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.

Overview

6
6
years of professional experience

Work History

Sales Representative/Account Manager

Dynamic Capital
10.2024 - Current
  • Identified new market opportunities and successfully expanded customer bases
  • Built and maintained relationships with business owners to drive repeat business and referrals
  • Collaborated with underwriting and customer service teams to ensure a smooth funding process and high client satisfaction

Customer Service Associate

Publix
06.2021 - 06.2022
  • Delivered fast, friendly service to high volumes of customers daily, resolving concerns, promoting products, and improving satisfaction and retention.
  • Developed service strategies that reduced wait times and improved resolution speed, contributing to higher customer satisfaction ratings.
  • Handled cash and card transactions with accuracy and efficiency, identifying and addressing discrepancies in cash-handling procedures.

Telemarketer/Sales

Colonial Life & Accident Insurance Co.
06.2019 - 06.2021
  • Generated leads and closed sales through high-volume outbound calls, consistently meeting conversion targets.
  • Overcame objections and addressed customer concerns using tailored strategies, boosting conversion rates.
  • Maintained detailed call records and collaborated with marketing to create targeted scripts and campaign call lists.

Education

Bachelor's - Psychology

Florida International University
Miami, FL
07.2025

High School Diploma - undefined

Terra Environmental Research Institute
Miami, FL
06.2021

Skills

  • Customer Service
  • Customer relationship building
  • Organizational Skills
  • Interpersonal communication skills
  • Microsoft Office
  • Computer literacy
  • Time management
  • Math
  • Customer service
  • Customer relations
  • Sales expertise

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Sales Representative/Account Manager

Dynamic Capital
10.2024 - Current

Customer Service Associate

Publix
06.2021 - 06.2022

Telemarketer/Sales

Colonial Life & Accident Insurance Co.
06.2019 - 06.2021

High School Diploma - undefined

Terra Environmental Research Institute

Bachelor's - Psychology

Florida International University